Jess shortland
Whangarei,Kauri
Summary
Experienced in retail, hospitality, and hands-on work, with a strong focus on customer service and reliability. I completed NCEA Level 2 and a Certificate in Agriculture through Te Kura. Confident working independently, promoting products, and adapting to different roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Counter Manager
Farmers Department Store
02.2019 - 02.2021
- Managed the Revlon cosmetics counter, overseeing all sales, customer care, and daily operations
• Provided personalised makeup consultations and full makeovers to support customer confidence and product matching
• Promoted Revlon product launches and seasonal campaigns to meet individual and store-wide sales targets
• Handled all stock management including ordering, restocking, inventory checks, and merchandising
• Processed purchases directly at the counter and maintained tidy, eye-catching displays
• Completed all required bookwork and admin tasks, including daily takings, sales tracking, and reporting
• Built strong, trusting relationships with regular customers and provided ongoing product advice and support
• Worked independently while contributing to a wider team culture in the beauty department
Orchard Worker
Melcom
02.2020 - 12.2020
- Harvested fresh orchids with care to avoid damage
• Cleaned, trimmed, and prepared flower stems for packing
• Arranged orchids into export-quality packaging
• Assembled and labelled boxes for shipment
• Maintained a clean, organised work area throughout the packing process
• Worked efficiently to meet daily packing and shipping targets
• Followed hygiene and handling standards for delicate flower products
• Supported the team with general duties across all stages of the packing shed process
Waitress / Kitchen Hand
Salt Cafe
02.2017 - 05.2017
- Took customer orders, cleared tables, and delivered food and drinks
• Washed dishes, handled basic food prep, and kept the kitchen tidy
• Managed small tasks like rubbish, restocking, and general cleaning
• Worked reliably in a fast-paced team environment
Skills
- Customer Service – Confident dealing with people, building trust, and creating a positive experience
Sales & Product Knowledge – Strong understanding of how to promote products and hit sales targets
Reliability & Work Ethic – Consistently show up, work hard, and get things done without needing supervision
Certification
- NCEA Level 1 – General
- NCEA Level 2 – Agriculture
- NZ Certificate in Agriculture (Level 2)
- NZ Certificate in Retail (Level 2)
Timeline
Orchard Worker
Melcom
02.2020 - 12.2020
Counter Manager
Farmers Department Store
02.2019 - 02.2021
Waitress / Kitchen Hand
Salt Cafe
02.2017 - 05.2017
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