Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessa Usero Dela Trinidad

Hamilton,New Zealand

Summary

Compassionate and dedicated Registered Nurse seeking for an opportunity to apply my healthcare skills, critical thinking abilities and passion to deliver excellent patient care in this specialised field. Organized and dependable with excellent time management, and ability to work under pressure with a positive attitude. Committed to upholding the principles of Te Tiriti o Waitangi while learning and contributing to a dynamic team.

Overview

12
12
years of professional experience

Work History

Registered Nurse

Summerset Down the Lane
12.2022 - Current
  • Collaborating with doctors and nurses and caregivers to form individualized care plans for residents to improve and enhance patient lives through effective and compassionate care
  • Applied strategies to support cultural diversity and practice culturally safe Māori operating principles and values in the healthcare setting
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
  • Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional objectives
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Provided support and comfort to patient and family during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Wound champion- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
  • Administer medications and evaluate the outcome


Caregiver

Summerset Down the Lane
05.2016 - 12.2022
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
  • Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Maintained frequent supervision of residents unable to call for assistance
  • Monitored progress and documented any patient health status changes to keep healthcare team updated
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Caregiver

Bob Owens Retirement Village, Ryman Healthcare
09.2015 - 05.2016
  • Assisted elderly residents with daily living activities
  • Helped in resident's personal care and hygiene
  • Worked and coordinated with the Registered Nurses and the other members of the health team to meet the resident's needs
  • Always ensured residents' safety
  • Utilized proper moving and manual handling techniques.

Staff Nurse

The Medical City
05.2015 - 06.2015
  • Checked and recorded patient's vital signs to provide accurate referrals
  • Assisted physicians with assessment of patients
  • Communicated proper care plans rendered to patients and family members, ensuring complete understanding of procedures and recovery instructions
  • Administered medicine prescribed by the physician, keeping safety of patients in mind
  • Followed physician's orders and carried out nursing intervention to patients, assisting with their recovery process
  • Provided health teaching and instruction to patient and family member before discharge.

Customer Service Representative / Trainer

Teleperformance
10.2011 - 05.2015
  • Demonstrated proficient skills in handling high call volumes by focusing on first-call resolution, which created an orderly system
  • Established and maintained effective relationships with customers to ensure continued support by customers and repeat sales
  • Worked in a fast-paced, often high-pressured environment, with proven ability to maintain composure in stressful situations and managed/diffused angry or irate customers
  • Trained newly hired agents regarding good customer service, communication skills and product knowledge.

Education

Bachelor of Nursing -

Wintec, Waikato Institute of Technology
Hamilton, New Zealand
11.2022

Diploma in Health Service Management Level 7 -

NTEC, National Tertiary Education
Tauranga, New Zealand
01.2016

Bachelor of Science in Nursing -

Universidad de Sta Isabel
Naga City, Philippines
03.2011

Skills

    • Solution-focused and critical thinker
    • Thrives in fast-paced and technical environments
    • Knowledge and understanding of Te Tiriti o Waitangi
      • Exceptional communication skills
      • Palliative care awareness
      • Wound care champion

References

  • Gayani Kodippili, Regional Quality Manager, Gayani.kodippili@summerset.co.nz
  • Queenie Taghap, Clinical Nurse Lead, Queenie.taghap@summerset.co.nz
  • Neethu Saranghi, Registered Nurse, Neethus741@gmail.com

Timeline

Registered Nurse

Summerset Down the Lane
12.2022 - Current

Caregiver

Summerset Down the Lane
05.2016 - 12.2022

Caregiver

Bob Owens Retirement Village, Ryman Healthcare
09.2015 - 05.2016

Staff Nurse

The Medical City
05.2015 - 06.2015

Customer Service Representative / Trainer

Teleperformance
10.2011 - 05.2015

Bachelor of Nursing -

Wintec, Waikato Institute of Technology

Diploma in Health Service Management Level 7 -

NTEC, National Tertiary Education

Bachelor of Science in Nursing -

Universidad de Sta Isabel

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Jessa Usero Dela Trinidad