Julie Ann Angeles

• Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
• Organized diverse activities, addressing various interests and promoting social interaction among participants.
• Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
• Maintained and ordered supplies for activities.
• Developed strong relationships with community partners, expanding available resources for program offerings.
• Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.

• Reached performance objectives and generated over $100,00 in sales.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
• Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.

Achievements:

Gold Star Performer (Q3 2024)

• Tailored activities to cater to diverse needs of the care home
• Communicates with the family of residents for updates and funds.
• Created monthly newsletter to keep community informed and engaged about upcoming activities and initiatives.
• Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.

• In charge of handling enterprise customer service agents and monitored sales of the company’s stores across Metro Manila
• Handled channel partners/ third party sales organizations within Metro Manila
• Used sales platforms such as CRM, Kenan, Salesforce in creating leads to closing the deal
• Met and propose specific services that matches the client’s telco needs such as private or public bandwidth, mobile post paid plans, landline, google products, etc.
• First level credit checking and company/client scoping

Achievements

Quota Buster (2021 and 2022)

Top Customer Relationship Manager (2021 and 2022)

Sales and Service Center of the Year (2021 and 2022)

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to clinic members.
• Served as a point of contact for clients visiting the clinic, providing exceptional customer service that led to increased client retention rates.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
• Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.

• Head of SME Trade marketing
• In charge of the marketing requirements of the Enterprise channel partners and sales agents
• Developed and executed trainings for sales agents
• Organized and executed events for the SME group such as kick offs, town halls, sales trainings, year-end events, and awarding

• Closely worked with the creative team for below the line, above the line, ooh, and social media marketing materials and campaigns
• Handled marketing and telco product bundling such as fiber, landline, and mobile phone plans for the Philippine SME’s
• Handled the campaigns for the government and public sector
• Recommended and screened initiatives such as sponsorships and events for marketing and opportunities

• Primary function as executive assistant for one of the company’s Vice Presidents and admin of his division
• Assisted in negotiating corporate alliances and collaborative marketing efforts
• Budget Planner (maintained the budget of the division and plans the whole budget for the following year)
• Maintained the general filing system and file all correspondences
• Assisted in the planning and preparation of meetings, conferences, and travels
• Responded to public inquiries