Jill Neal
Nelson
Summary
Enthusiastic indiviual with a proven track record in the hospitality and retail sectors, notably at Eyebrite Country Store. Excelled in leadership and customer communication, enhancing customer satisfaction and repeat business. Skilled in team motivation and staff development, consistently achieving high standards of service and operational efficiency.
Overview
14
14
years of professional experience
Work History
Motel Owner
Self Employed
07.2016 - 07.2024
- Managed every aspect of running a successful accommodation business.
- Established a strong reputation for exceptional customer service, leading to repeat bookings and referrals.
- Employed staff and continually monitored their wellbeing.
Sales Assistant
Eyebrite Country Store
09.2016 - 12.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Cafe Manager/Owner
Self Emploed
07.2010 - 02.2016
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Skills
- Effective leadership
- Team building and motivation
- Hospitality industry
- Staff training and development
- Excellent retail skills and customer communication ability
Timeline
Sales Assistant
Eyebrite Country Store
09.2016 - 12.2017
Motel Owner
Self Employed
07.2016 - 07.2024
Cafe Manager/Owner
Self Emploed
07.2010 - 02.2016
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