Jill & Phil Neal

Self

07.2016 - 07.2024

Updated technology infrastructure to enhance connectivity for guests while maintaining data security best practices.
Monitored online reviews to identify areas for improvement and respond to guest feedback in a timely manner.
Established partnerships with local attractions to provide exclusive offers for guests while promoting tourism within the community.
Created a welcoming atmosphere for guests by overseeing interior design projects that highlighted the unique character of the hotel property.
Increased hotel occupancy rates by implementing targeted marketing strategies and collaborating with local businesses.
Implemented energy-saving initiatives that significantly reduced utility costs while maintaining guest comfort.
Reduced maintenance issues by implementing preventive maintenance schedules for all equipment within the facility.
Ensured compliance with industry regulations by staying updated on relevant laws and implementing required changes promptly.
Streamlined operational processes for increased efficiency, resulting in reduced overhead costs.
Managed all aspects of staff recruitment, training, scheduling, and performance evaluations to ensure optimal staffing levels and employee engagement.
Oversaw financial management of the hotel, including budget planning, expense tracking, and revenue analysis.

Summary