JITHIN MATHEW
Auckland,Goodwood Heights
Summary
Dedicated ICT Services Engineer performing set-up, provisioning, and configuration functions to ICT equipment, and partnering with internal stakeholders and their customers, to enable the on-time delivery of pre-configured and tested equipment to customer’s requirements. Expertise includes installing, configuring and monitoring complex systems and infrastructures
Overview
6
6
years of professional experience
Work History
ICT Services Engineer
Enterlar Group
10.2021 - Current
- Good technical understanding of PC, networks and switching equipment.
- Routed and integrated technical and electrical components for projects.
- Load configuration of ICT equipment to project & customer specifications.
- Hands on experience with CISCO, Aruba, Nokia Routers & Switches.
- Pre configure Cisco and Aruba switches with base configuration and full configuration.
- Develop and systematize processes to deliver customer required outcomes, including configuring, testing, and maintaining internal server and IT equipment as required.
- Refurbish, securely wipe, decommission, configure and test returned inventory for re deployment as required.
- Assemble and test complex pieces of equipment to project roll out plan and specific BOM requirements.
- Complete necessary training or certification as required and participate in technical knowledge transfer & training within the team.
- Software upgrades for Nokia 7210-SAS-T and Nokia 7210-SAS-D for National Spares.
JUNIOR SUPPORT ENGINEER
Narithookkil Rubbers Ltd
01.2018 - 07.2019
- Installing and troubleshooting computer and related peripherals.
- Configure antivirus software to fully protect IT environment.
- Solving queries and problem through calls, chats and face to face.
- Communicating effectively with technical and non-technical users.
- Removed malware and other threats from laptops and desktop systems.
- Working alongside with manager in implementing new IT technologies and software in company.
- Generated documentation for new type of customer request and shared it with team members for reference
- First level of support for inbound email and phone based technical support for on-site and remote employees
- Assembly of computer Hardware.
Education
Graduate Diploma - Network Engineering
Wintec
Hamilton, NZ03.2021
Bachelor of Engineering - Computer Science And Engineering
Vinayaka Mission Research Foundation
India05.2017
Key Skills
- Desktop Support
- Microsoft D365
- Mac IOS
- Switches & Routers
- CISCO & Aruba IOS
- Software/Firmware Updates
- Component Installation
- MS office
Certifications
- CCNA
- Introduction to IoT
- CCNA: Introduction to Networks
Languages
English
Full Professional
References
Professional and character referees available on request
Timeline
ICT Services Engineer
Enterlar Group
10.2021 - Current
JUNIOR SUPPORT ENGINEER
Narithookkil Rubbers Ltd
01.2018 - 07.2019
Graduate Diploma - Network Engineering
Wintec
Bachelor of Engineering - Computer Science And Engineering
Vinayaka Mission Research Foundation
Similar Profiles
Jithin MathewJithin Mathew
ICT Services Engineer at Enterlar GroupICT Services Engineer at Enterlar Group
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group
ALEXANDER JONESALEXANDER JONES
Marketing Manager at Executive Table Group / Executive Hotel GroupMarketing Manager at Executive Table Group / Executive Hotel Group
CLAYTON MOORECLAYTON MOORE
WAREHOUSE PICKER at COCA-COLA EUROPACIFIC PARTNERS NEW ZEALAND LIMITEDWAREHOUSE PICKER at COCA-COLA EUROPACIFIC PARTNERS NEW ZEALAND LIMITED
Simranpreet KaurSimranpreet Kaur
Line Lead at Argenta Manufacturing Ltd. ( Pharmaceutical)Line Lead at Argenta Manufacturing Ltd. ( Pharmaceutical)