Jithin Mathew
Auckland,AUK
It is never too late to be what you might have been.
George Eliot
Summary
ICT Services Engineer with expertise in network support and infrastructure management. Cisco certified with extensive hands-on experience in routers, switches, and firewalls. Demonstrated success in providing reliable technical support and managing multi-client environments while aligning IT solutions with business objectives. Holds a Bachelor’s in Computer Science and a Graduate Diploma in Network Engineering.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ICT Services Engineer
Enterlar Group
10.2021 - Current
- Design, configure, install, monitor, and troubleshoot network devices: switches, routers, modems, and firewalls.
- Perform system upgrades including firmware/IOS updates, hotfixes, and security configurations.
- Procure, install, and upgrade PC hardware/software; respond to service outages.
- Maintain documentation, SOPs, and technical diagrams for operational support and projects.
- Ensure compliance with SLAs across multiple customers (managing ~15 clients daily).
- Provide first response and timely resolution to network and IT issues.
- Load and configure ICT equipment based on project/customer requirements.
- Diagnose and repair hardware/software faults, ensuring minimal downtime.
- Support Spark provisioning and refurbishing/testing of ICT equipment.
- Configure Cisco, FortiGate, and Huawei network devices.
- Promoted end-user adoption of collaboration tools to streamline communication.
- Assign and follow up on tasks/issues within the team’s business-as-usual operations.
JUNIOR SUPPORT ENGINEER
Narithookkil Rubbers Ltd
01.2018 - 07.2019
- Installed and troubleshot computers and peripherals to ensure optimal performance.
- Configured antivirus software and managed IT security protocols effectively.
- Provided first-level technical support through calls, chats, and in-person interactions.
- Removed malware and secured systems against potential threats.
- Assisted in implementation of new IT systems and software solutions.
- Generated documentation for unique customer requests, enhancing knowledge sharing.
- Assembled and tested computer hardware to meet operational standards.
- Streamlined support processes for both on-site and remote users.
Education
Graduate Diploma - Network Engineering
03.2021
Bachelor of Engineering - Computer Science And Engineering
05.2017
Skills
- Network management and security
- ICT technical support
- Cisco, Fortinet, and Aruba expertise
- Desktop and peripheral support
- Routing, switching, and VLAN management
- Firmware upgrades and security configurations
- Hardware and software installation
- Technical documentation and writing
- Spark provisioning assistance
- Microsoft Office suite proficiency
Certification
- CCNA
- Introduction to IoT
- CCNA: Introduction to Networks
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hobbies and Interests
- Gardening
- Cricket
- Watching Movies and TV Shows
- Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsInterests
Gardening
Cricket
Music
Movies
Timeline
ICT Services Engineer - Enterlar Group
10.2021 - Current
JUNIOR SUPPORT ENGINEER - Narithookkil Rubbers Ltd
01.2018 - 07.2019
Vinayaka Mission Research Foundation - Bachelor of Engineering, Computer Science And Engineering
Wintec - Graduate Diploma, Network Engineering