Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Work Availability
Work Preference
Websites
Interests
Timeline
Jithin Mathew

Jithin Mathew

Auckland,AUK
It is never too late to be what you might have been.
George Eliot

Summary

ICT Services Engineer with expertise in network support and infrastructure management. Cisco certified with extensive hands-on experience in routers, switches, and firewalls. Demonstrated success in providing reliable technical support and managing multi-client environments while aligning IT solutions with business objectives. Holds a Bachelor’s in Computer Science and a Graduate Diploma in Network Engineering.

Overview

7
7
years of professional experience
1
1
Certification

Work History

ICT Services Engineer

Enterlar Group
10.2021 - Current
  • Design, configure, install, monitor, and troubleshoot network devices: switches, routers, modems, and firewalls.
  • Perform system upgrades including firmware/IOS updates, hotfixes, and security configurations.
  • Procure, install, and upgrade PC hardware/software; respond to service outages.
  • Maintain documentation, SOPs, and technical diagrams for operational support and projects.
  • Ensure compliance with SLAs across multiple customers (managing ~15 clients daily).
  • Provide first response and timely resolution to network and IT issues.
  • Load and configure ICT equipment based on project/customer requirements.
  • Diagnose and repair hardware/software faults, ensuring minimal downtime.
  • Support Spark provisioning and refurbishing/testing of ICT equipment.
  • Configure Cisco, FortiGate, and Huawei network devices.
  • Promoted end-user adoption of collaboration tools to streamline communication.
  • Assign and follow up on tasks/issues within the team’s business-as-usual operations.

JUNIOR SUPPORT ENGINEER

Narithookkil Rubbers Ltd
01.2018 - 07.2019
  • Installed and troubleshot computers and peripherals to ensure optimal performance.
  • Configured antivirus software and managed IT security protocols effectively.
  • Provided first-level technical support through calls, chats, and in-person interactions.
  • Removed malware and secured systems against potential threats.
  • Assisted in implementation of new IT systems and software solutions.
  • Generated documentation for unique customer requests, enhancing knowledge sharing.
  • Assembled and tested computer hardware to meet operational standards.
  • Streamlined support processes for both on-site and remote users.

Education

Graduate Diploma - Network Engineering

Wintec
03.2021

Bachelor of Engineering - Computer Science And Engineering

Vinayaka Mission Research Foundation
05.2017

Skills

  • Network management and security
  • ICT technical support
  • Cisco, Fortinet, and Aruba expertise
  • Desktop and peripheral support
  • Routing, switching, and VLAN management
  • Firmware upgrades and security configurations
  • Hardware and software installation
  • Technical documentation and writing
  • Spark provisioning assistance
  • Microsoft Office suite proficiency

Certification

  • CCNA
  • Introduction to IoT
  • CCNA: Introduction to Networks

Languages

English
Full Professional
Malayalam
Native or Bilingual

Hobbies and Interests

  • Gardening
  • Cricket
  • Watching Movies and TV Shows
  • Music

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementPersonal development programs

Interests

Gardening

Cricket

Music

Movies

Timeline

ICT Services Engineer - Enterlar Group
10.2021 - Current
JUNIOR SUPPORT ENGINEER - Narithookkil Rubbers Ltd
01.2018 - 07.2019
Vinayaka Mission Research Foundation - Bachelor of Engineering, Computer Science And Engineering
Wintec - Graduate Diploma, Network Engineering

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Jithin Mathew