Jodee-Lee Tuaputa
Hawkes Bay,HKB
Summary
Dynamic and results-driven professional with extensive experience at Hallenstein Brothers, excelling in staff training, team leadership, maintaining operational standards and healthy team culture.
Proven track record in enhancing productivity through effective problem resolution and quality management. Always looking to improve at fostering customer loyalty and driving sales performance, exceeding sales targets while maintaining exceptional service standards.
Overview
2
2
years of professional experience
Work History
2IC Manager
Hallenstein Brothers
Hastings, HKB
10.2025 - Current
- Supported training programs for new employees, enhancing training experience.
- Assisted and Managed daily operations, ensuring we adhere to company standards and policies.
- Excellent customer care.
- Sufficient product and policy knowledge.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Visual merchandising experience.
- Applying a window decal experience.
- Weekly reports of sales performances to HR and Regional management.
- Reliability and Leadership.
3IC Manager
Hallenstein Brothers
Hastings, HKB
10.2024 - 10.2025
- Supported my 2IC and BM in their roles appropriately and diligently.
- Supervised daily operations, ensuring compliance with company standards and policies.
- Led team meetings to discuss performance metrics and set strategic goals for improvement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Assistant
Hallenstein Brothers
Hastings, HKB
06.2024 - 10.2024
- Collaborated with team members to ensure efficient stock replenishment.
- Supported inventory management through accurate stock counts and reporting discrepancies.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Sales Assistant
Kmart
Hastings, HKB
06.2023 - 10.2024
- Processed transactions accurately using retail point-of-sale systems.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Addressed customer inquiries and resolved issues to improve satisfaction levels.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Developed product knowledge to effectively communicate features and benefits to customers.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
NCEA LEVEL 1 -
Hastings Girls High
Hastings, HKBNCEA LEVEL 2 -
Hastings Girls High
Hastings, HKBSkills
- Staff training
- Problem resolution
- Team leadership
- Administrative skills
- Interpersonal skills
- Customer-oriented
- Quality management
- Staff motivation
Interests & Hobbies
- Music
- Travel
- Photography
- Fashion
Timeline
2IC Manager
Hallenstein Brothers
10.2025 - Current
3IC Manager
Hallenstein Brothers
10.2024 - 10.2025
Sales Assistant
Hallenstein Brothers
06.2024 - 10.2024
Sales Assistant
Kmart
06.2023 - 10.2024
NCEA LEVEL 1 -
Hastings Girls High
NCEA LEVEL 2 -
Hastings Girls High