Josateki Fa'oliu
Queenstown,Otago
Summary
Enthusiastic Restaurant Server, Supervisor or Events Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the tasks given and training. Motivated to learn, grow and excel in this Hospitality and Tourism Industry.
Overview
10
10
years of professional experience
Work History
Food and Beverage Superviosr
Hilton Resort and Spa Queenstown
02.2023 - Current
- Supervised daily food and beverage operations, ensuring high service standards and guest satisfaction.
- Trained and mentored staff on menu offerings, service techniques, and compliance with health regulations.
- Coordinated event logistics including catering, setup, and guest accommodations for large-scale functions.
- Implemented process improvements to enhance workflow efficiency in dining areas and kitchens.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
Restaurant Supervisor
Muri Beach Club Hotel Rarotonga
07.2021 - Current
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Wedding & Event Coordinator (trainee)
Muri Beach Club Hotel Rarotonga
07.2021 - Current
- Directed wedding guests to pose for photographs.
- Prepared lights and flashes to be used with cameras.
- Processed captured photographs according to processing standards.
- Prepared mis en place for the ceremony and reception area i.e. prepare archway arrangements, chairs and signing table. Cutleries, glassware, napkins etc to go onto the dining table.
- Assist to the couples needs and ensure to deliver a well maintained high class service.
Restaurant Server
Muri Beach Club Hotel Rarotonga
10.2018 - 07.2021
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
Restaurant Server
Wailoaloa Beach Resort
06.2015 - 09.2018
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Cultivated warm relationships with regular customers.
Education
Certificate 3 -
Cook Islands Tertiary Training Institute
Avarua, RarotongaLevel 3 Cookery - Tourism And Hospitality
Fiji National University
Nadi, Nadi 02.2012 - 08.2012
Skills
- Multitasking
- Punctuality
- Can work underpressure
- Work well with team members or alone
- Team player
Additional Information
Referees:
- Liana Scott, General Manager, Muri Beach Club Hotel, pH: (+682)23000, Email: Lianascott@muribeachclubhotel.com
- Ovaia Liew, Cook Islands Tertiary Training Institute Tutor, pH: (+682) 57549, Email: ovaia.liew@citti.edu.ck
- Kindra Tolledo, Outlet Manager Hilton Resort and Spa Queenstown, pH: (+64) 22 534 7207, email: kindra.tolledo@hilton.com
- Philip Wheeler, Outlet Manager Hilton Resort and Spa Queenstown, pH: (+64) 27 362 5711, email: Philip.wheeler@hilton.com
- Vilikesa Maibera, Assistant Manager, Wailoaloa Beach Resort, pH: (679) 2360309/7667621
Language
Englush - Fluent
Fijian - Mother tongue
Skills
- Health and Safety Standards
- Guest Satisfaction
- Greeting and Seating Guests
Personal Information
Timeline
Food and Beverage Superviosr
Hilton Resort and Spa Queenstown
02.2023 - Current
Restaurant Supervisor
Muri Beach Club Hotel Rarotonga
07.2021 - Current
Wedding & Event Coordinator (trainee)
Muri Beach Club Hotel Rarotonga
07.2021 - Current
Restaurant Server
Muri Beach Club Hotel Rarotonga
10.2018 - 07.2021
Restaurant Server
Wailoaloa Beach Resort
06.2015 - 09.2018
Level 3 Cookery - Tourism And Hospitality
Fiji National University
02.2012 - 08.2012
Certificate 3 -
Cook Islands Tertiary Training Institute