Joseph Vaetoe
Papatoetoe,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Processing Officer
NZ Post
International Mail Center, Auckland
03.2024 - Current
- Sort international mail and parcels to ensure accurate location of delivery for delivery agents
- Handle mail and parcels in a careful and professional manner
- Liaise with various internal staff to solve problems and escalate where required
- Prescreen parcels according to company's procedures
- Other tasks as directed by supervisor
Administration Officer
Samoa Travel Assist - Samoa
01.2023 - 12.2023
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner
- Aided colleagues, managers, and customers through regular communication and assistance
- Maintained personnel records and updated internal databases to support document management
- Responding to general enquiries of clients via phone, email, employer's social media as well as in person
- Collating documents for visa applications
- Submitting visa applications online for New Zealand, Australia and USA
- Liaising with stakeholders including employers, government agencies etc
- Providing customers with information on employer services
- Other tasks as directed by the employer.
Sales Representative
Oceanic Communications Limited - Apia, Samoa
10.2022 - 12.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Maintained up-to-date knowledge of sales, payment policies and security standards
- Increased sales revenue by identifying and targeting high-potential accounts
- Managed customer accounts to secure customer satisfaction and repeat business
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Generated new leads through networking and attending industry events
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
Diploma - Business
National University of Samoa - Apia, Samoa
Skills
- Customer Service
- Mail handling
- Workflow Planning
- Recordkeeping and File Management
- Supplies Ordering
- Travel Arrangements
- Document Management
- Records Management
- Work Planning and Prioritization
- Executive Support
Accomplishments
- Represented my country Samoa in several international sports competitions including the recent Pacific Games held in Solomon Islands, November 2023.
- Also represented Samoa for basketball during international tournaments in Fiji and Turkmenistan.
Languages
- Samoan, Native or Bilingual
- English, Professional Working
References
References available upon request.
Timeline
Processing Officer
NZ Post
03.2024 - Current
Administration Officer
Samoa Travel Assist - Samoa
01.2023 - 12.2023
Sales Representative
Oceanic Communications Limited - Apia, Samoa
10.2022 - 12.2022
Diploma - Business
National University of Samoa - Apia, Samoa
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