Joseph Wiki
Waikato,Te Awamutu
Summary
Dynamic professional with extensive experience in team leadership and operational management. Proven ability to navigate diverse work environments to drive success and achieve organizational goals.
Overview
2027
2027
years of professional experience
Work History
Duty Manager
Metro By HOYTS
Waikato, Hamilton Central
06.2023 - Current
- As Duty Managers we supervise the daily operations and maintain compliance with site safety protocols, ensuring responsible sale and supply of alcohol in accordance with our On-license standards.
- Manage staff schedules and coordinate team assignments effectively.
- Have trained new employees on operational procedures and customer service standards.
- Collaborated with management on staff performance evaluations and development plans.
- Resolved customer complaints to enhance guest satisfaction.
- Developed and implemented strategies to improve customer service.
- Tracked inventory levels and executed restocking activities.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
Floor Manager
New Zealand Post
, Te Awamutu
2016 - 2023
- Various roles beginning as a sorter, moved to a driver position then promoted to Floor Manager for both sides of New Zealand/Rural Post.
- Cultivated customer relationships through exceptional service, enhancing satisfaction and loyalty.
- Coordinated delivery schedules for multiple routes and drivers, ensuring timely and efficient service.
- Assisted in training new dispatchers on operational procedures and systems.
- Resolved customer inquiries on delivery status and service issues, improving communication and customer trust.
- Sorted incoming and outgoing mail for optimal delivery routes.
- Delivered mail to rural addresses efficiently and accurately.
- Managed time effectively to meet delivery deadlines consistently.
- Utilized dispatch software to track deliveries and manage logistics.
Security/Bouncer
Coyotes Night Club
2016 - 2017
- Monitored entrance for compliance with age verification and identification policies.
- Managed crowd behavior to enhance safety and security within the venue.
- Responded promptly to conflicts or disturbances among patrons.
- Collaborated with security team to maintain a safe environment during events.
- Conducted regular patrols of the club to deter potential issues.
- Supported emergency response protocols, facilitating effective evacuations.
- Enforced club policies regarding dress code and conduct among guests.
- Cultivated strong relationships with customers through consistent interactions, enhancing overall customer experience.
Education
Diploma in Physical Fitness - Fitness Leader & Personal Training
NZIHF
Hamilton01-2024
Te Awamutu College
01-2015
Skills
- Duty Manager Certification
- LCQ - Liquor License Certification
- First Aid Certification
- Fitness Leader & Personal Trainer Diploma
- Dangerous Goods License (Expired)
- Forklift Operator (Expired)
Timeline
Duty Manager
Metro By HOYTS
06.2023 - Current
Floor Manager
New Zealand Post
2016 - 2023
Security/Bouncer
Coyotes Night Club
2016 - 2017
Diploma in Physical Fitness - Fitness Leader & Personal Training
NZIHF
Te Awamutu College