Josh McKenna
Auckland
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in customer service and resource optimisation. Driving collaboration through flexibility in adapting to changing needs and clear communication. Prepared to grow and understand wider team needs.
Overview
7
7
years of professional experience
Work History
Owner Operator
Raceway Valet
07.2022 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
Roofing apprentice
Reel Roofing Ltd
09.2020 - 03.2022
- Collaborated with experienced roofers to learn advanced techniques in shingle, tile, and metal roofing installation.
- Ensured quality workmanship on every project through careful supervision and adherence to safety protocols.
- Promoted workplace safety by consistently using proper equipment and following established guidelines during all tasks.
- Excelled under pressure while working within tight deadlines to complete time-sensitive projects.
- Acknowledged as a reliable team member due to consistent punctuality and strong work ethic.
Human Resource Intern
Amstar Construction Ltd
11.2019 - 03.2020
- Managed confidential employee files and maintaining accurate records.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
- Managed internal surveys to improve Health and Safety process.
Lead Laborer
Amstar Construction Ltd
11.2018 - 11.2019
- Improved workflow efficiency by regularly assessing areas for improvement and making necessary adjustments to processes and systems.
- Enhanced project efficiency by streamlining processes and effectively delegating tasks to team members.
- Reduced workplace accidents by implementing comprehensive safety training for all labourers.
- Ensured proper allocation of resources by carefully tracking inventory and equipment usage.
Landscaper
Ministry of Ground Ltd
12.2017 - 03.2018
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed seasonal maintenance tasks.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
Education
Bachelor in Business Management - Business Management
Auckland University of Technology
Auckland, NZ08.2020
Skills
- Verbal communication
- Risk assessment
- Time management
- Customer service
- Adaptability
License
Full New Zealand Drivers License
Timeline
Owner Operator
Raceway Valet
07.2022 - Current
Roofing apprentice
Reel Roofing Ltd
09.2020 - 03.2022
Human Resource Intern
Amstar Construction Ltd
11.2019 - 03.2020
Lead Laborer
Amstar Construction Ltd
11.2018 - 11.2019
Landscaper
Ministry of Ground Ltd
12.2017 - 03.2018
Bachelor in Business Management - Business Management
Auckland University of Technology
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