Joti Singh
Auckland,New Zealand
Summary
Detail-oriented Court administration professional with expertise in processing complex legal documents and managing multiple case files. Strong organizational skills lead to timely resolutions and foster collaboration among legal teams, enhancing overall operational effectiveness. Proven commitment to customer service through direct support for lay litigants, ensuring they navigate legal processes effectively.
Overview
19
19
years of professional experience
Work History
Deputy Registrar/2IC/Court Registry Officer
High Court Auckland
Auckland, New Zealand
04.2014 - Current
- Receive, review, prepare, process, and case manage a variety of legal documents for the civil jurisdiction such as appeals, judicial review, probate, criminal proceeds, general proceedings, originating applications, admissions, charging orders, judgment by default, OTP, TTMR, PPO, admiralty, interim injunctions, caveat, summary judgment, insolvency matter and other interlocutory and substantive applications under these proceedings.
- Managing case files and legal documents for high-profile court cases.
- Coordinate court schedules and ensure timely hearings and proceedings.
- Trained new staff on legal procedures and administrative tasks.
- Daily correspondence with lawyers, lay members, Judges, Associates and clerks regarding progress of the cases I handle.
- Always taking time out for my lay litigants and their families to talk to them over the phone, via email or meet them in person to talk about their case or their issues and difficulties as they are not well equipped with the process of law.
- Having a clear and up to date calendar to prioritise my task and to not miss any training, conferences or meeting with clients.
- Court taking hearings whenever required to meet business needs.
- Organize own work, set priorities, and ensure that critical deadlines are met.
- Review pleadings and other documents for compliance with requirements as to format and attachments.
- Prepare case files for Judges for fixtures and trials.
- Resolve issues and close cases in a timely manner with a high level of accuracy.
- Always suggest and input ideas for design and development of new programs, procedures, and forms to increase efficiency and foster collaboration among team members.
- Since mid of August 2022, sole case in charge of Civil matters for Whangarei High Court while based in Auckland.
Team Leader - Banking
ANZ National Bank
Auckland, New Zealand
01.2011 - 12.2013
- Managed and supervised a team of 20 personnel during the day-to-day operations as well as training exercises.
- Successfully distributed work evenly among teams to achieve maximum time management and to ensure the success of the objective at hand.
- Organized monthly meetings with seven other section leaders to ensure all monthly reports were accurate and precise.
- Conferred with management or subordinates to resolve worker problems, complaints, or grievances.
- Conducted weekly one on one meetings with each employee to review production, discuss declined/missed opportunities, and schedule follow-up/check-in calls.
- Cold-called small businesses to build new relationships and promote banking products.
- Reviewing all new business accounts and business and personal loan applications before submission.
- Introducing all new business and personal banking relationships to celebrate their account opening, ensuring they are receiving a great customer experience and promoting the products that may have been missed.
- Delegating tasks to employees appropriately while encouraging growth and career development.
- Scheduling staff shifts, lunches, breaks, and time off.
- Finding creative ways to motivate employees to reach and exceed daily, weekly, and monthly sales goals, all while providing the highest quality of customer service to all customers.
Customer Service Representative
ANZ Bank
Auckland, New Zealand
01.2008 - 01.2011
- Maintenance of client accounts, loan operations, investment applications, fundraising, cataloging checks, selling products and services, the customer.
- Customer handling Opening and closing of saving and current accounts.
- Handle customer inquiries in a timely, professional manner while maintaining an accuracy of details, phone call length and quality customer relations.
- Educate and consult customers on products to which they do not currently subscribe in order to maximize sales of company products/services.
- Troubleshoot problems over the telephone with customers who are experiencing issues with their service or equipment.
- Possess empowerment skills to analyze a situation to resolve issues. Which involves issuing additional credit or mailing out promotional coupons to ensure customer satisfaction.
- Responds to inquiries and concerns to alleviate delicate situations regarding clients checking and savings accounts with professionalism and sensitivity.
- Provides complaint resolution through root cause analysis and service recovery to retain existing clients and increase customer satisfaction.
- Demonstrates mastery of customer service call script within specified timeframes and quality standards.
- Coaches and mentors fellow customer service representatives in the call center.
- Develops effective relationships with all call center departments through clear communication.
- Received the shared success award for contributions to diversity inclusion, as well as teamwork partnership.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provide first call resolution, while following strict procedures that meet compliance guidelines.
Education
Bachelor of Accountancy - Accounting, Auditing, Taxation And Finance
Massey University
Auckland, New Zealand05-2025
Diploma in Business Management -
New Zealand Management Academies
Auckland, New Zealand01-2008
Advanced Certificate - Information Technology
ACT
Nadi, Fiji Islands01-2006
Skills
- Customer relationship management
- Problem solving
- Effective communication
- Case management
- Judicial administration
- Conflict resolution
- Maintaining documents and records
- Analytical skills
- Teamwork and collaboration
- Multitasking Abilities
- Written communication
- Crisis management
- Professional demeanor
- Time management
- Excellent communication
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Fiji Hindi
Professional
Timeline
Deputy Registrar/2IC/Court Registry Officer
High Court Auckland
04.2014 - Current
Team Leader - Banking
ANZ National Bank
01.2011 - 12.2013
Customer Service Representative
ANZ Bank
01.2008 - 01.2011
Bachelor of Accountancy - Accounting, Auditing, Taxation And Finance
Massey University
Diploma in Business Management -
New Zealand Management Academies
Advanced Certificate - Information Technology
ACT