Karenina Putri Ajeng

• Managing case files, updating records, and ensuring accuracy.
• Providing courtroom support, maintaining order, and assisting with proceedings.
• Offering customer service, addressing inquiries, and guiding court users.
• Processing legal documents, ensuring compliance, and maintaining confidentiality such as Bankruptcy, Company Liquidation, General Proceedings, Summary Judgment and more.
• Supporting administrative tasks and facilitating efficient court operations.

- Conducted comprehensive research on political, economic, and social issues pertinent to the embassy's objectives.

- Upheld strict confidentiality and complied with diplomatic protocols and procedures.

- Played a pivotal role in crafting communication materials, reports, and presentations, including:

• Designed a weekly report booklet for internal distribution.
• Utilized NZ Stats database and Microsoft Excel to compile trade value information.
  Updated Bilateral Relations reports between Indonesia and NZ, Niue, Samoa, Tonga, and the Cook Islands, drawing data from various reputable sources such as the Central Intelligence Agency, Trade Map, UNCTAD statistics, The Observatory of Economic Complexity, Country reports, International Monetary Fund, Statista, World Bank, and UN databases.
• Developed a comprehensive Social Media Analysis report to assess embassy outreach and engagement.

- Collaborated closely with team members on special projects and initiatives aimed at fostering diplomatic relations.

- Provided invaluable support to embassy staff by assisting with administrative tasks, including document preparation, filing, and correspondence.

- Actively participated in embassy meetings, briefings, and cultural exchange programs to deepen understanding of diplomatic operations and international relations.

• Represented client brands at various events and promotional activities to increase brand awareness and drive sales.
• Engaged with consumers in a friendly and enthusiastic manner to convey brand messaging and product benefits.
• Demonstrated product features and provided informative and persuasive product presentations to potential customers.
• Distributed promotional materials and samples to target audiences to generate interest and encourage product trial.
• Captured consumer feedback and insights to provide valuable market intelligence to clients.
• Maintained product knowledge and stayed updated on brand messaging and promotions.
• Reported on event performance, including attendance numbers, consumer interactions, and sales conversions.
• Built and maintained positive relationships with event organizers, venue staff, and fellow brand ambassadors.
• Adapted to diverse event environments and effectively represented multiple brands with professionalism and enthusiasm.

• Provided exceptional customer service to policyholders, agents, and third-party providers via phone and email.
• Assisted customers with inquiries, policy changes, claims processing, and billing issues, ensuring timely resolution and customer satisfaction.
• Educated customers on insurance products, coverage options, and policy features to help them make informed decisions.
• Handled escalated customer issues and complaints with professionalism and empathy, seeking resolutions that align with company policies and procedures.
• Collaborated with cross-functional teams, including underwriting, claims, and sales departments, to address customer needs and improve overall service delivery.
• Identified opportunities for process improvements and contributed ideas to enhance the customer experience.
• Stayed updated on industry trends, regulatory changes, and product updates to provide accurate information to customers.
• Met or exceeded performance metrics, including response time, resolution time, and customer satisfaction scores.
• Participated in ongoing training and development programs to enhance product knowledge and customer service skills.