Julie Mason
Chch,Christchurch
Summary
Accomplished Duty Manager at Papanui Super Liquor, adept in customer service and time management, significantly improved client satisfaction and staff performance. Expert in new employee training and customer relations, demonstrating exceptional leadership and operational efficiency. Cultivated a positive work environment, fostering team agility and enhancing service delivery. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
12
12
years of professional experience
Work History
Duty Manager
Papanui Super Liquor
09.2022 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Retsuraunt Manager
Pepes Mexiac Grill
03.2019 - 01.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Food Health and safety
- Food Prepration
Yard Supervisor/Logistics
Canterbury Landscape Supplies
02.2012 - 12.2019
- Managed daily operations, coordinating staff schedules and allocating resources to ensure timely completion of tasks.
- Optimized space utilization in the yard through careful planning of storage areas and efficient use of available resources.
- Continuously evaluated yard operations for potential improvements, implementing changes as needed to maintain efficiency and meet business goals.
- Conducted regular performance evaluations for staff members, offering constructive feedback for continuous development.
- Loading Trucks and car trailers
- Retail Sales
- Successfully met project deadlines by effectively communicating expectations and monitoring progress throughout each phase.
- Trained new team members on proper and safe use of tools and equipment.
- customer relations
Education
Diploma of Social Studies - Youth Work
CPIT
Polytecnic Christchurch11.2004
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- current first aid
- food prepetaion
Timeline
Duty Manager
Papanui Super Liquor
09.2022 - Current
Retsuraunt Manager
Pepes Mexiac Grill
03.2019 - 01.2022
Yard Supervisor/Logistics
Canterbury Landscape Supplies
02.2012 - 12.2019
Diploma of Social Studies - Youth Work
CPIT
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