Jynel Whitfield
TPO
Summary
Confident, reliable worker who has been in a customer service role for 14+ years.
Great administration, time management, customer service skills, and work well in a collaborative environment.
Overview
28
28
years of professional experience
Work History
Night Shift Filler
WOOLWORTHS GROUP
09.2024 - Current
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Maintained compliance with company policies regarding safety standards, proper lifting techniques, and equipment usage during overnight hours.
Collections Registry Officer (Home Agent)
Ministry of Justice
03.2016 - 03.2024
- Outbound and inbound calls to/from customers regarding fines, reparations, court matters.
- Collaborated with manager/team members to develop new strategies for optimizing work performance.
- Utilized advanced software tools to maintain accurate and up to date information.
- Supported colleagues by sharing knowledge when help was needed.
- Promoted a positive work environment by actively participating in team meetings and contributing constructive feedback.
- Processed payments for fines and fees, issued receipts via email.
- Responded to requests for information from customers when needed.
Collections Registry Officer (Deputy Registrar)
Ministry of Justice
03.2010 - 03.2016
- Making quality decisions based on information presented, consideration of circumstances and actions available
- Prepare and carry out fines, reparation and civil enforcement activities including payment schedules, fines remissions and alternative sentencing orders
- Exercise Deputy Registrar powers in accordance with legislative and Ministry requirements
- Conducting civil examination hearings and making decisions on payment or enforcement action
- Preparation and presentation of reports and recommendations for Judges and Community Magistrates on a customer's ability to pay
- Completion of Health & Safety radio check-in procedures with Bailiffs and actioning of alerts when required
- Assisting customers, via phone, counter or email, to resolve queries or complaints
- Establishing and maintaining effective relationships with customers and gain their trust and respect
- Working collaboratively as a part of a team to with others to achieve Collections and Ministry of Justice goals.
- Taking payments for fines (cash/pos) and setting up payment arrangements
Housekeeper
The Village Resort
01.2008 - 01.2010
- Performed a variety of cleaning activities
- Ensured all rooms were cared for and inspected according to standards
- Adhered strictly to rules regarding health and safety.
Meat Packer
Silver Fern Farms
01.2000 - 01.2002
- Packaging of meat whilst ensuring food safety guidelines were adhered to.
Stay Home Parent
01.1997 - 01.2010
Education
Napier Girls High School
Skills
- Customer service
- Active Listening
- Effective Communication
- Reliability
- Time Management
- Teamwork and Collaboration
- Multitasking Abilities
- Organizational Skills
Professional Development
Waiariki Institute of Technology, National Certificate in Business Administration and Computing (Level 3)
References
Referees available on request
Timeline
Night Shift Filler
WOOLWORTHS GROUP
09.2024 - Current
Collections Registry Officer (Home Agent)
Ministry of Justice
03.2016 - 03.2024
Collections Registry Officer (Deputy Registrar)
Ministry of Justice
03.2010 - 03.2016
Housekeeper
The Village Resort
01.2008 - 01.2010
Meat Packer
Silver Fern Farms
01.2000 - 01.2002
Stay Home Parent
01.1997 - 01.2010
Napier Girls High School
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