Jyoti Shirshwal
New Lynn
Summary
Dedicated Customer Service Representative with extensive experience in Business Process Outsourcing, recognized for achieving outstanding sales results through exceptional customer service. Demonstrated success in consistently surpassing personal and team KPIs by building strong customer relationships and deeply understanding client needs. Possesses strong communication and interpersonal skills, providing superior service and resolving issues effectively. Additionally, a practiced Care Plan Coordinator with a commitment to timely and accurate patient assessments, supporting the development of comprehensive care plans. Collaborates effectively with interdisciplinary teams to monitor progress and adjust plans, continually observing and recommending improvements to resident care.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Coordinator
Rentokil Initial
05.2024 - Current
- Evaluated competitor offerings to ensure our pricing structure remained competitive within the market.
- Negotiated favorable contracts with vendors to reduce costs while maintaining quality standards.
- Monitored sales targets and provided timely feedback to the team, driving continuous improvement.
- Participated in cross-functional projects to enhance overall business operations while meeting client expectations.
Care Coordinator
Access Health Community
12.2023 - 04.2024
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Customer Sales Executive
Teleperformance
04.2022 - 04.2023
- Exceeded targets in terms of sales volume and customers satisfaction more than 90%
- Effectively negotiated customer solutions surrounding subscriptions, resulting in boosted subscription use of 15%
- Reviewed product sales orders for accuracy, explained documents and approved order exceptions: selected to train new employees
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Analyst
04.2021 - 04.2022
- Resolve Customers concern via Call, constantly achieved more than 98% customers satisfaction ratings
- Proposed more efficient solution to handle the application to reduce average customer handling time
- Awarded as the Employe of the month for consecutive 3 months.
Customer Care Executive
Teleperformance
05.2019 - 03.2019
- Resolve customers inquiries via email, Constantly acieving the targets
- I have improved the system for following unsatisfied customers to reconnect back up to 10%
- Mentored around 100 new employees on customer services.
Education
Level 4 Certificate in Health And Well Being - Disability Support (Social And Community Services)
NZSE
New Lynn, NZ03.2025
Bachelor Of Hotel Management And Catering - Catering Technologies
IEC University
Himachal Pradhesh08.2019
Skills
- Customer Service
- Teamwork
- Time management
- Personal Care Assistance
- Interpersonal communication
- Empathy And Compassion
- Active Listening
- Adaptability
- Customer Support
- Health and safety awareness
Reference
Sushil Kumar +64 22 426 4802
Ajay Kumar +64 20 4038 3537
Hemant Verma +64 22 344 5631
Timeline
Customer Service Sales Coordinator
Rentokil Initial
05.2024 - Current
Care Coordinator
Access Health Community
12.2023 - 04.2024
Customer Sales Executive
Teleperformance
04.2022 - 04.2023
Analyst
04.2021 - 04.2022
Customer Care Executive
Teleperformance
05.2019 - 03.2019
Level 4 Certificate in Health And Well Being - Disability Support (Social And Community Services)
NZSE
Bachelor Of Hotel Management And Catering - Catering Technologies
IEC University
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