KAHLIA CLARKE
Christchurch,CAN
Summary
Proven track record in enhancing customer experiences and resolving complaints with empathy, as demonstrated at Briscoe Group. Skilled in POS system operations and compassionate care, I excel in dynamic environments, significantly improving customer loyalty and retention. My background also includes specialized childcare, promoting healthy social and emotional development. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Experienced Sales Assistant
Briscoe Group
05.2019 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Childcare Provider
Laura McSaveny
09.2022 - 03.2024
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Liaised with parents and guardians to discuss child progress.
After-School Care Provider
Youthtown
09.2018 - 02.2022
- Led children in creative, athletic, and educational activities while maintaining a safe and orderly group.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Encouraged children to develop healthy social and emotional skills.
- Provided emotional support and guidance to children during difficult times.
- Used positive reinforcement techniques to promote patience and other good behaviours in children.
Education
Early Childhood Certificate -
Ara Institute of Canterbury
Christchurch, CAN07.2019
High School Diploma -
Marian College
Christchurch, CAN11.2017
Some College (No Degree) - Psychology
University of Canterbury
Christchurch, CANSkills
- Customer Service
- Order Processing
- POS system operations
- Complaint resolution
- Problem-solving abilities
- Empathy and Compassionate Care
- Special-needs childcare
Certification
Early Childhood certificate
Timeline
Childcare Provider
Laura McSaveny
09.2022 - 03.2024
Experienced Sales Assistant
Briscoe Group
05.2019 - Current
After-School Care Provider
Youthtown
09.2018 - 02.2022
Early Childhood Certificate -
Ara Institute of Canterbury
High School Diploma -
Marian College
Some College (No Degree) - Psychology
University of Canterbury
Early Childhood certificate
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