Kajal Kumari
Wellington,NZ
Summary
Dynamic Supervisor with a proven track record at AA Energy Limited, mastering policy development and business administration. Excelled in training staff and negotiating cost-effective resources, significantly enhancing operational efficiency. Skilled in CRM software, demonstrating exceptional analytical thinking and leadership, driving top-tier performance and client satisfaction.
Overview
9
9
years of professional experience
Work History
Supervisor
AA Energy Limited
, Feilding, New Zealand
07.2023 - 12.2024
- Enhanced expertise in product information.
- Trained new employees on company policies, job duties, and performance expectations.
- Negotiated with suppliers to secure cost-effective resources.
- Assessed company operations for compliance with safety standards.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Managed staff scheduling, ensuring adequate coverage during peak times and projects.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built loyal clientele through friendly interactions and consistent appreciation from customers.
Senior Customer Service Associate
GSEC BIRD AIRPORT SERVICES PVT. LTD.
, Lucknow, India
12.2021 - 08.2022
- Resolved inquiries via company procedures and guidelines.
- Engaged with customers, meticulously understanding their problems for effective solutions.
- Processed transactions through various payment methods, including face-to-face and electronic correspondence.
- Coordinated engagements for distinguished individuals and business leaders.
- Ensured awareness of latest changes in products and services.
Supervisor
Globe Ground India Pvt. Ltd.
, Gaya, India
11.2018 - 07.2021
- Created daily schedules for staff and equipment to enhance airline operations.
- Led orientation programs focusing on protocol compliance and service excellence.
- Enhanced accuracy of financial records by assessing and verifying billing invoices and expense reports.
- Boosted productivity through the application of novel motivational techniques.
- Achieved number one position in station performance by prioritizing punctuality, customer satisfaction, and record accuracy.
- Liaised with key local agencies including Airports Authority of India, ATC, Immigration, Customs, Fuel Supplier and Ground Handler for seamless flight operations.
Customer Relation Executive
GlobeGround India Pvt. Ltd.
, Gaya, India
02.2016 - 10.2018
- Fostered strong client relationships by addressing concerns and providing solutions.
- Managed operational tasks and sales processes to drive productivity and profits.
- Organized comprehensive vendor documentation for efficient retrieval.
- Organized and engaged in discussions with vendors and potential clients.
- Followed and reinforced corporate regulations to keep branch in compliance with standards.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Bachelor of Science - Physics
Magadh University
Gaya04.2016
Skills
- Policy and procedure development
- Business administration
- Training and mentoring
- Budget management
- Workflow management
- Analytical thinking
- Process monitoring and improvement
- Financial management
- CRM software proficiency
- Lead generation techniques
- Sales support
- Call center operations
Languages
- English, Full Professional
- Hindi, Native or Bilingual
Languages
English
Full Professional
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor
AA Energy Limited
07.2023 - 12.2024
Senior Customer Service Associate
GSEC BIRD AIRPORT SERVICES PVT. LTD.
12.2021 - 08.2022
Supervisor
Globe Ground India Pvt. Ltd.
11.2018 - 07.2021
Customer Relation Executive
GlobeGround India Pvt. Ltd.
02.2016 - 10.2018
Bachelor of Science - Physics
Magadh University
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