Kanye Lee McCabe
Auckland,AUK
Summary
.
Friendly and approachable, with positive attitude perfectly suited for customer service. Possesses foundational understanding of food safety standards and hospitality protocols, along with basic cash handling and point-of-sale system skills. Capable of enhancing customer experiences and maintaining high service standards.
Overview
1
1
year of professional experience
Work History
Food and Beverage Attendant
Novotel and Ibis
06.2024 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Housekeeping Room Attendant
Novotel and Ibis
02.2024 - 06.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Volunteer
The Warehouse Sylvia Park
11.2023 - 12.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Auckland Girls Grammar
Auckland, NZ11-2023
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Guest services
- Dining room organization
- Order accuracy
- Menu expertise
- Beverage preparation
- Allergy awareness
- Food presentation
- Buffet maintenance
- Table setting proficiency
- Upselling strategies
- BOH
- Teamwork and collaboration
- Customer service
Timeline
Food and Beverage Attendant
Novotel and Ibis
06.2024 - Current
Housekeeping Room Attendant
Novotel and Ibis
02.2024 - 06.2024
Volunteer
The Warehouse Sylvia Park
11.2023 - 12.2023
High School Diploma -
Auckland Girls Grammar
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