Karamjeet Singh Gill
Papatoetoe,AUK
Summary
Detail-oriented IT graduate skilled in technical support and customer service. Experienced in inventory management and problem-solving, enhancing customer experiences through effective communication and teamwork. Ready to leverage skills in fast-paced environments and tackle new challenges with a dedication to accuracy and collaboration.
Overview
11
11
years of professional experience
Work History
Retail Assistant
Ls Travel
Auckland International Airport , Auckland
08.2024 - 03.2026
- Guided customers in selecting products and addressing inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Partnered with team members to streamline store operations and improve service delivery.
- Monitored inventory levels and reported stock shortages to management.
- Developed training materials for new staff on customer service protocols and store procedures.
Warehouse Assistant
Ls Travel
Auckland International Airport , Auckland
08.2024 - 03.2026
- Operated warehouse equipment, including forklifts and pallet jacks, for material handling.
- Assisted in loading and unloading shipments, contributing to workflow optimization and minimizing delays.
- Organized inventory to maintain accurate stock levels and ensure efficient operations.
- Collaborated with team members to streamline processes, enhancing overall operational efficiency.
- Trained new staff on warehouse procedures and equipment usage, ensuring operational consistency.
- Inspected products for quality and moved them to designated areas in the warehouse for better organization.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Courier Driver
NZ Post
05.2022 - 08.2024
- Delivered packages securely and on time to various locations.
- Delivered items to residential addresses within specified time frames.
- Coordinated route planning to enhance delivery efficiency and minimize delays.
- Engaged with customers to verify delivery details and resolve inquiries promptly.
- Adhered to safety regulations while handling packages and driving.
- Maintained vehicle cleanliness and performed routine inspections.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Trained new couriers on delivery processes and best practices to ensure compliance and service quality.
Fibre Technician
Dada Tech Ltd
Queenstown, Queenstown,New Zealand
01.2020 - 05.2022
- Supported IT personnel with cabling installation and troubleshooting network connectivity, ensuring seamless operations.
- Assisted with the installation, configuration, and maintenance of routers and switches.
- Directed the installation and commissioning of new machinery and equipment.
- Trained new staff on safety protocols and equipment usage, enhancing team compliance and operational readiness.
- Communicated with customers about the status of pin setting equipment repairs and installations, improving customer satisfaction and trust.
Merchandiser
Griffins Food Ltd
Northshore , Auckland
07.2017 - 07.2018
- Conducted market analysis to identify trends, informing adjustments to merchandising strategies.
- Implemented visual merchandising guidelines to maintain brand consistency across stores.
- Managed product displays to enhance visual appeal, increasing customer engagement.
- Collaborated with sales teams to align promotional activities with merchandising efforts.
- Stocked and rotated shelves while building displays to optimize product visibility and availability.
- Regularly monitored store shelves to ensure product availability, restocked and rotated merchandise.
- Organized displays according to company standards and specifications.
- Ensured cleanliness and organization of work area daily.
Grocery Assistant
Pak n Save
Silverdale, <ul>
<li>Stocked shelves with fresh produce and grocery items daily.</li>
<li>Stocked shelves with merchandise according to company guidelines.</li>
<li>Maintained organized and clean store displays and aisles to enhance customer shopping experience.</li>
<li>Maintained a clean, organized and well-stocked environment for shoppers.</li>
<li>Assisted customers in locating products throughout the store.</li>
<li>Assisted customers in locating items and providing product information.</li>
<li>Assisted with pricing, stocking, and rotating inventory.</li>
<li>Collaborated with team members to optimize inventory management and ensure product availability.</li>
<li>Executed promotional displays to drive customer engagement with weekly sales and specials.</li>
</ul>
02.2016 - 01.2017
- Stocked shelves with fresh produce and grocery items daily.
- Stocked shelves with merchandise according to company guidelines.
- Maintained organized and clean store displays and aisles to enhance customer shopping experience.
- Maintained a clean, organized and well-stocked environment for shoppers.
- Assisted customers in locating products throughout the store.
- Assisted customers in locating items and providing product information.
- Assisted with pricing, stocking, and rotating inventory.
- Collaborated with team members to optimize inventory management and ensure product availability.
- Executed promotional displays to drive customer engagement with weekly sales and specials.
Driver
Ooooby Organic Food Company
<ul>
<li>Delivered organic food products to local customers efficiently and safely.</li>
<li>Delivered goods and services to customers on time and in excellent condition.</li>
<li>Managed delivery schedules to optimize route efficiency and timeliness.</li>
<li>Communicated with customers to confirm delivery times and locations, enhancing customer satisfaction and trust.</li>
<li>Assisted warehouse staff with loading and unloading deliveries to facilitate timely distribution.</li>
<li>Maintained vehicle cleanliness and conducted regular maintenance checks to ensure safe and reliable operation.</li>
<li>Adhered to company policies regarding food safety and quality standards.</li>
</ul>
01.2016 - 01.2017
- Delivered organic food products to local customers efficiently and safely.
- Delivered goods and services to customers on time and in excellent condition.
- Managed delivery schedules to optimize route efficiency and timeliness.
- Communicated with customers to confirm delivery times and locations, enhancing customer satisfaction and trust.
- Assisted warehouse staff with loading and unloading deliveries to facilitate timely distribution.
- Maintained vehicle cleanliness and conducted regular maintenance checks to ensure safe and reliable operation.
- Adhered to company policies regarding food safety and quality standards.
Debagging Member
Danone
Mangere, New Zealand
12.2014 - 12.2015
- Verified product quality on pallets to ensure accuracy
- Arranged product sequences for inventory management
- Inspected product labels and stickers for compliance with standards
Education
Diploma in Computing - Networks and Security Level 6 & 7
Newton College of Business and Technology
Auckland, New Zealand01-2016
Skills
- Customer service
- Visual merchandising
- Inventory management
- Cash handling
- Delivery scheduling
- Equipment operation
- Training staff
- Team collaboration
Roles And Responsibilities
- Make and receive calls on behalf of the organization
- Attend to customers inquiries/queries on company’s services
- Attracts potential customers by answering product and service questions
- Opens customer accounts by recording account information
- Maintains customer records by constant update account information.
- Acts as the first point of contact
- Resolves service problems by clarifying the customers complaint
- Any other job assigned by management.
Additional Information
ROW, OSB, SPLICING, HUALING, RECONFIGURING & INSTALLING ROUTER, INSTALLING ONT, SDU/MDU
Chorus Awards
- Chorus (NZQA Certified)
- First Aid Level 1, 09/2021
- Traffic Controller, 08/2021
- WTC 1, 08/2021
- WTC 3, 08/2021
References
Provided upon request
Attributes
- Good Communication Skills
- Excellent planning, organizational and management skills
- Team work spirit
- Ability to work individually
- Leadership qualities
- Trusting, fully assured, belief, trust in me.
- Good moral understanding of right and wrong.
- Constant to same principles, not changing.
- Hardworking, Diligent, Conflict Resolution.
- Make changes, introduction of something new.
- Ability to supply what is needed, quick wit.
- Capable of rational conduct, trustworthy.
- Data management.
- Process implementation.
- Staff development & Self-motivated.
Personal Information
Available: New Zealand Permanent Residence
Languages
English, Hindi, Punjabi
Professional
Timeline
Retail Assistant
Ls Travel
08.2024 - 03.2026
Warehouse Assistant
Ls Travel
08.2024 - 03.2026
Courier Driver
NZ Post
05.2022 - 08.2024
Fibre Technician
Dada Tech Ltd
01.2020 - 05.2022
Merchandiser
Griffins Food Ltd
07.2017 - 07.2018
Grocery Assistant
Pak n Save
02.2016 - 01.2017
Driver
Ooooby Organic Food Company
01.2016 - 01.2017
Debagging Member
Danone
12.2014 - 12.2015
Diploma in Computing - Networks and Security Level 6 & 7
Newton College of Business and Technology