Karan Dhanda
Auckland,New Zealand
Summary
Hardworking employee enthusiastic about learning customer service sales and logistics field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Customer Sales Representative
Konnect Fastening System
04.2023 - Current
- Manage large amounts of inbound phone calls and making outbound calls to customers
- Helping customers face to face on daily basis
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Processing orders, invoices and payments
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents
- Managed customer accounts to secure customer satisfaction and repeat business.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Inwards Supervisor
Konnect Fastening System
11.2018 - 04.2023
- Sort and place materials or items on racks, shelves or in bins according to organizational standards
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Assistant Manager
NZ Fruit and Spice
12.2017 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Daily report of cash flow and closing the check out
- Able to multi-task, prioritize, meet deadlines and consistently producing high-quality work.
Education
Diploma in Accounting (level 7) -
MIT (Manukau Institute of Technology)
Auckland, NZ06.2018
Bachelor of Commerce -
Lovely Professional University
Punjab, India01.2016
Skills
- Customer Service
- Flexibility and Adaptability
- Excellent Communication
- Teamwork and Leadership
- Attention to detail
- Quick Learner & Active Listener
- Effective Time Management
- Problem Solving
- Account Management
- Sales Consultation
- Process Improvement
References
Available upon request
Timeline
Customer Sales Representative
Konnect Fastening System
04.2023 - Current
Inwards Supervisor
Konnect Fastening System
11.2018 - 04.2023
Assistant Manager
NZ Fruit and Spice
12.2017 - 10.2018
Diploma in Accounting (level 7) -
MIT (Manukau Institute of Technology)
Bachelor of Commerce -
Lovely Professional University
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