Karan Saini

Christchurch

Overview

years of professional experience

Certification

Sorted Logistic

- 01.2023

Civtec Limited

04.2019 - 01.2023

Interacting with customers, assessing their needs, providing advice, recommendations and solutions
Scoping jobs, calculating quantities of materials and labour units required, developing plans and gaining new business
Managing all aspects of onsite projects, including coordination of materials and other tradespeople
Monitoring quality of workmanship, compliance to regulations and health and safety requirements
Overseeing staff productivity, providing training and coaching as required
Completing all documentation and administrative duties timely, accurately and efficiently
Ensuring compliance to all industry best practices including occupational health and safety requirements.

Clearvision Communication

01.2017 - 01.2019

Provided first-level technical support to end-users via phone, email, and remote assistance tools
Diagnosed and resolved hardware and software issues, including operating system errors, software installation problems, and printer connectivity issues
Managed and prioritized support tickets using a ticketing system, ensuring timely resolution
Offering guidance and training to users on various software applications, increasing their self-sufficiency
Maintained an updated knowledge base of common issues and solutions, reducing resolution times
Collaborated with Tier 2 and Tier 3 support teams to escalate and resolve complex issues
Assisted in hardware asset management, tracking computer inventory and ensuring equipment was well-maintained
Contributed to security awareness initiatives, educating users about best practices and security risks

Royal Business College

India

Deep knowledge of Microsoft Windows networking CCNA CCNP and design, security, Local and Wide Area network design
Proficient with Hubs, Switches, Routers,PALO ALTO Firewall, Ethernet, LAN and WAN
Familiarity with TCP/IP, ATM, BGP, EIGRP, Frame Relay, VPN, Term Servers
Network address translation and IP-sec ,designing and implementing of the network
Ability to configure and troubleshoot VPN connectivity, and BGP Routing
In-depth knowledge of the relationship of how the software relates to the hardware being used
On-going training of Python programing Automation and software development
Getting hands on KALI Linux security Os application such as wireshark ,N-maps etc
Highly competent, capable and savvy with modern technology, information systems and devices
Very good computer operating skills and understanding across a range of programmes, including the Microsoft Office Suite applications
Able to quickly learn new systems then apply the knowledge
Strong communication skills including very good verbal and written capabilities delivering clear and concise information
Ability to engage with people at all levels and from all backgrounds, developing and maintaining excellent ongoing working relationships

Professional, with high standards of personal presentation and conduct creating an excellent impression
Writing Reports
Installing Equipment
Troubleshooting Systems
Equipment Safety
Installation and Maintenance
Friendly, Positive Attitude
Networking
Attention to Detail
Multitasking
Critical Thinking
Organization
Problem Resolution

Proactively evaluates customer's needs, providing advice and advocating appropriate solutions
Competent at providing top class service delivery, continually aiming to exceed expectations and provide a positive experience
Always willing to put in extra effort to ensure the achievement of targeted outcomes
Strong administrative skills, highly accurate with numbers, information and record keeping

Play County Cricket

Available on Request

CYBER SECURITY FOUNDATION PROFESSIONAL CERTIFICATE