Karan Saini
Christchurch,Hornby
Summary
Tech-savvy Network Support Engineer with years of comprehensive experience designing, implementing and maintaining growing network infrastructure. Analytical and logical professional quickly learns new concepts paired to complement understanding of networking protocols and OSI or TCP models. Commended for providing top-notch, hands-on technical support for WAN, LAN, proxy and security devices.
Overview
7
7
years of professional experience
Work History
Network Support Engineer
MNL Technologies
08.2023 - Current
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Analyzed root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks.
- Implemented monitoring tools for proactive identification of potential issues before they became critical problems.
Senior Telecommunications Technician
Civtec Limited
04.2019 - 01.2023
- Interacting with customers, assessing their needs, providing advice, recommendations and solutions
- Scoping jobs, calculating quantities of materials and labour units required, developing plans and gaining new business
- Managing all aspects of onsite projects, including coordination of materials and other tradespeople
- Monitoring quality of workmanship, compliance to regulations and health and safety requirements
- Overseeing staff productivity, providing training and coaching as required
- Completing all documentation and administrative duties timely, accurately and efficiently
- Ensuring compliance to all industry best practices including occupational health and safety requirements.
- Installed and configured new devices and system components.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Performed periodic system upgrades and maintenance to meet industry standards.
Customer Work Coordinator
Clearvision Communication
01.2017 - 01.2019
- Provided first-level technical support to end-users via phone, email, and remote assistance tools
- Diagnosed and resolved hardware and software issues, including operating system errors, software installation problems, and printer connectivity issues
- Managed and prioritized support tickets using a ticketing system, ensuring timely resolution
- Offering guidance and training to users on various software applications, increasing their self-sufficiency
- Maintained an updated knowledge base of common issues and solutions, reducing resolution times
- Collaborated with Tier 2 and Tier 3 support teams to escalate and resolve complex issues
- Assisted in hardware asset management, tracking computer inventory and ensuring equipment was well-maintained
- Contributed to security awareness initiatives, educating users about best practices and security risks
Education
Diploma in Information Communication Technology - Level 7 -
Royal Business College
Bachelors of Computer Science & Technology - Networking specialist
India
Skills
Deep knowledge of Microsoft Windows networking CCNA CCNP and design, security, Local and Wide Area network design
- Proficient with Hubs, Switches, Routers,PALO ALTO Firewall, Ethernet, LAN and WAN
- Familiarity with TCP/IP, ATM, BGP, EIGRP, Frame Relay, VPN, Term Servers
- Network address translation and IP-sec ,designing and implementing of the network
- Ability to configure and troubleshoot VPN connectivity, and BGP Routing
- In-depth knowledge of the relationship of how the software relates to the hardware being used
- On-going training of Python programing Automation and software development
- Getting hands on KALI Linux security Os application such as wireshark ,N-maps etc
- Highly competent, capable and savvy with modern technology, information systems and devices
- Very good computer operating skills and understanding across a range of programmes, including the Microsoft Office Suite applications
- Able to quickly learn new systems then apply the knowledge
- Strong communication skills including very good verbal and written capabilities delivering clear and concise information
Timeline
Network Support Engineer
MNL Technologies
08.2023 - Current
Senior Telecommunications Technician
Civtec Limited
04.2019 - 01.2023
Customer Work Coordinator
Clearvision Communication
01.2017 - 01.2019
Diploma in Information Communication Technology - Level 7 -
Royal Business College
Bachelors of Computer Science & Technology - Networking specialist
India
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