Karen Gorton
Experienced Medical Receptionist-Administrator
Rolleston,Christchurch New Zealand
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with a friendly and caring mature mentality accompanied with excellent communication skills. Expertise in customer service and inner-office operations.
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support, works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
35
35
years of professional experience
Work History
Medical Receptionist
Pacific Radiology Group
Christchurch, New Zealand
01.2014 - Current
- Appointment scheduling for all modalities of medical imaging.
- Organizing approvals for affiliated health insurance providers.
- Greeting and checking in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared documents for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Appointed Health and Safety Representative, Fire Warden and First Aider due to knowledge, passion and expertise in these sectors
Medical Receptionist
Christchurch Vascular Group
Christchurch , Christchurch
01.2014 - 01.2015
- This position was on secondment from Pacific Radiology Group
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared files for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care and private vascular surgeries, when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Owner-Operator
RNA Nursing Agency
Christchurch, Christchurch
01.2000 - 01.2013
- Managed daily operations of business, including hiring and training staff
- Developed and implemented all occupational health and safety polices, processes and systems
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Set pricing structures according to market analytics and emerging trends.
- Managed all health and safety related matters, such as incident investigations and injury management
- Motivated people to take ownership for their health, safety and wellbeing
- Liaised with customers, building strong ongoing working relationships and winning significant volumes of new and repeat business
- Controlled and monitored revenue, operational costs, budgets, cash flow and profits
- Recruited inducted and trained staff members, as well as managing their ongoing performance
- Created training materials for employees regarding safe working habits.
- Delivered the best possible levels of service, ensuring that all customers were completely satisfied.
- Investigated accidents, injuries, or illnesses to determine causes and preventive measures.
- Prepared reports documenting incidents, findings, corrective actions taken.
- Performed regular audits to evaluate compliance with OSHA standards.
- Responded quickly to any reported health and safety concerns in the workplace.
Office Manager
Christchurch Nursing Bureau Ltd
Christchurch , Christchurch
01.1996 - 01.2000
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and answering and forwarding calls and creating business letters and records..
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
Medical Fees Officer/Front Desk Administrator
ACC
Christchurch , Christchurch
01.1989 - 01.1996
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Prepared and maintained accurate medical charts for each patient visit.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Provided customer service to patients including answering questions about treatments or services offered.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
Education
High School Diploma -
Lambeth Comprehensive School
Liverpool EnglandBachelor of Commerce in Administration
American University
Cairo EgyptFront Line Management Level 4
Aara
Christchurch Diploma in Clinical Hypnotherapy, NLP & Trauma
NZ Institute of Hypnotherapy
Christchurch Smoking Cessation
NZ Institute of Hypnotherapy
Christchurch Health and Safety Levels 1,2
Chamber of Commerce
Christchurch Skills
- Records Management
- Patient Management Systems
- Electronic Medical Records
- Front Desk Operations
- Appointment Scheduling
- Patient Callbacks
- Medical Terminology
- Medical Billing
- Payment Collection
- Petty Cash Management
- Workflow Optimization
- Telephone Etiquette
- Patient Callbacks
- Insurance Claims
- Records Maintenance
Languages
English
Native/ Bilingual
Arabic
Limited
Hobbies
- Oriental cooking
- Designer artworks
- Sewing
- Hypnotherapy
Additional Information
- Certified Fire Warden, Health and Safety Co-originator and First Aider
Referee's upon request
Timeline
Medical Receptionist
Pacific Radiology Group
01.2014 - Current
Medical Receptionist
Christchurch Vascular Group
01.2014 - 01.2015
Owner-Operator
RNA Nursing Agency
01.2000 - 01.2013
Office Manager
Christchurch Nursing Bureau Ltd
01.1996 - 01.2000
Medical Fees Officer/Front Desk Administrator
ACC
01.1989 - 01.1996
High School Diploma -
Lambeth Comprehensive School
Bachelor of Commerce in Administration
American University
Front Line Management Level 4
Aara
Diploma in Clinical Hypnotherapy, NLP & Trauma
NZ Institute of Hypnotherapy
Smoking Cessation
NZ Institute of Hypnotherapy
Health and Safety Levels 1,2
Chamber of Commerce