Karen Lavasii
Auckland,Kumeu
Summary
I believe I am capable of offering prospective employers a high level of honesty and professionalism. I am committed, hardworking, self motivated and always striving to the best of my ability. I am a strong communicator, problem solver and able to work effectively and productively with diverse customers/individual needs. I am dedicated to resolving issues, answering customer questions and ringing up customers.
I am friendly and reliable, offering unmatched customer service and workplace focus.
A versatile team member with over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. I am independent , quick to think and eager to contribute to growing company.
In my spare time i enjoy being with family, going out shopping and playing sports within church. I love to attend youth groups, involving myself and interacting with others.
Overview
1
1
year of professional experience
Work History
Checkout operator
Kmart
- Help customers complete purchases
- Promptly addressing concerns and answering inquiries
- Actively listen to customers needs
- Collaborate with team members
- Realigned shelf, bin and rack merchandise
- Restock and organize merchandise in front lanes
- Utilize strong communication skills
-Operated cash register
- Handle returns and exchanges professionally
Customer Service & Food
Carl's Jr
- Manged a high volume of inbound calls while maintaining a professional demeanour under pressure
- Resolve customer complaints with empathy
- Maintain clean, trash-free workspace to maximize productivity and safety
- Support team members during peak hours
- Restock supplies and prepare additional ingredients
- Handling food and adhering to sanitation guidlines
- Clean and sanitize dishes
Online assistance
New World
10.2023 - Current
- Manage daily administrative tasks
- Track substitutions and inform customer of changes
- Assisted in training new Online Grocery Associates
- Help customers locate products
- Meet deadlines and quality goals for accuracy and timeliness
- Effective communication and teamwork among fellow associates
- Work productively with customers to meet order requirements and service expectations
Education
Kelston Girls College
New Lynn, NZ12.2021
Skills
- Customer Service
- Communication
- Ability to work under pressure
- Positive attitude
- Time management
- Teamwork
- Adaptability
- Document Preparation
- Fast Learner
References
Colleen Sola
Kmart, Henderson
Team Leader
0211378820
solacolleen@gmail.com
Olive Duisokosoko
Youth Pastor
02108638142
mrsduisokosoko06@gmail.com
Neil Sola
New world, Kumeu
Online Manager
0274944739
Timeline
Online assistance
New World
10.2023 - Current
Checkout operator
Kmart
Customer Service & Food
Carl's Jr
Kelston Girls College