Summary
Overview
Work History
Education
Skills
Timeline
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Kassandra Fothergill

Christchurch

Summary

Excelling in customer service and decision-making. Cultivated strong customer relationships, enhancing loyalty and satisfaction. Trained staff effectively while ensuring safety protocols were met, contributing to a secure environment. Recognized for attention to detail and maintaining high standards in fast-paced settings.

Customer-focused professional with successful 9 year career in the customer-service sector.

Overview

8
8
years of professional experience

Work History

Duty Manager

The Miller Bar
03.2022 - 05.2025
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Trained employees in essential job functions.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.

Cafe Lead

Murchison TeaRooms
02.2019 - 03.2022
  • Handled food preparation tasks with strict adherence to hygiene standards, maintaining high-quality offerings consistently.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
  • Managed cash transactions accurately, ensuring proper cash handling procedures were followed at all times.
  • Maintained cleanliness of cafe premises, adhering to health and safety regulations for a safe dining experience.

Front of House Wait Staff Member

Armadillo's
04.2017 - 01.2019
  • Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
  • Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
  • Led by example and maintained a professional demeanor at all times, setting a positive tone for the entire front-of-house team.

Education

High School Diploma -

Nayland College
Nelson, NZ
12-2017

Skills

  • Customer service
  • Time management
  • Customer communication
  • Attention to detail
  • Decision-making

Timeline

Duty Manager

The Miller Bar
03.2022 - 05.2025

Cafe Lead

Murchison TeaRooms
02.2019 - 03.2022

Front of House Wait Staff Member

Armadillo's
04.2017 - 01.2019

High School Diploma -

Nayland College

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Kassandra Fothergill