Katherine Kereama
Island Bay,WGN
Summary
Dynamic retail professional with extensive experience at Zebrano Ltd., excelling in customer service and visual merchandising (including five years of restyling window displays to draw in customers). Proven ability to enhance sales through effective product knowledge and conflict resolution. Recognized for fostering positive customer relationships and implementing successful promotional displays, driving customer engagement and satisfaction.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
Work History
Retail Assistant
Zebrano Ltd.
Te Aro, WGN
11.2020 - Current
- Assisted customers with product selection and inquiries.
- Maintained store organization and inventory accuracy.
- Processed transactions using point-of-sale systems efficiently.
- Collaborated with team members to enhance customer service experience.
- Implemented promotional displays to attract customer attention effectively.
- Handled restocking of merchandise and ensured product availability.
- Resolved customer complaints with empathy and professionalism.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Processed payments using cash register, credit card machine and POS system.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Answered phones promptly and directed calls appropriately.
- Kept up-to-date knowledge of all products available in the store.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Placed special orders or called other local stores to find desired items for customers.
- Ticketed, arranged and displayed merchandise to promote sales.
Weightloss Consultant
Jenny Craig Ltd.
Wellington Central, WGN
08.2019 - 03.2020
- Guided clients through personalized weight loss plans and nutritional education.
- Conducted one-on-one consultations to assess client progress and challenges.
- Assisted clients in setting realistic weight loss goals and strategies.
- Maintained accurate client records and documented progress in the system.
- Implemented feedback mechanisms to enhance client satisfaction and service quality.
- Recognized signs of disordered eating behaviors among some clients and referred them for further evaluation or treatment if warranted.
- Provided one-on-one coaching sessions to help individuals overcome challenges that impede their weight loss journey.
- Monitored progress of clients through regular follow-up visits and assessments.
- Motivated clients by recognizing their accomplishments throughout the process of reaching their goals.
Waitress and Bartender
Gasworks Miramar
Miramar, WGN
06.2015 - 06.2016
- Provided exceptional customer service to enhance dining experiences.
- Assisted with menu selections and answered customer inquiries promptly.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately using point-of-sale systems.
- Trained new staff on restaurant procedures and service standards.
- Managed reservations and coordinated seating arrangements effectively.
- Handled customer complaints professionally to ensure satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Replenished beverages when necessary.
- Served alcoholic beverages responsibly in accordance with NZ laws.
Waitress
Cafe Polo
Miramar, WGN
06.2015 - 12.2015
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Assisted with menu recommendations to enhance guest experience.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables while ensuring guest satisfaction throughout their visit.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
Waitress
D4 Bar and Restaurant
Wellington Central , WGN
01.2014 - 03.2015
- Provided excellent customer service in a fast-paced restaurant environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas and serving stations.
- Assisted in training new waitstaff on restaurant protocols and procedures.
- Managed cash register transactions and handled payment processing smoothly.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Recommended menu items based on guest preferences and dietary needs.
- Developed positive relationships with regular customers through friendly conversation.
Tutor
Kent College Canterbury
Canterbury , Kent
01.2013 - 12.2013
- Assisted students with homework and study techniques in various subjects.
- Created engaging lesson plans tailored to individual student needs and learning styles.
- Provided one-on-one tutoring sessions to enhance student understanding and confidence.
- Assisted in coaching sports teams for students aged 4-12.
- Supervised extra curricular activities for all boarding school students.
- Collaborated with teachers to align tutoring sessions with classroom objectives.
- Maintained a positive learning environment encouraging student participation and enthusiasm.
- Encouraged students to ask questions about topics they did not understand.
Education
Certificate of Proficiency - Biology And Psychology
Massey University
Mount Cook, WGN 02.2015 - 12.2015
Queen Margaret College
Thorndon, WGNSkills
- Customer service
- Point-of-sale operation
- Visual merchandising
- Inventory management
- Transaction processing
- Sales promotions
- Product knowledge
- Conflict resolution
- Team collaboration
- Effective communication
- Patience and empathy
- Customer assistance
- Order processing
- Fashion sense and styling
- Complaint handling
- Signage updating
- Brand representation
References
References available upon request.
Timeline
Retail Assistant
Zebrano Ltd.
11.2020 - Current
Weightloss Consultant
Jenny Craig Ltd.
08.2019 - 03.2020
Waitress and Bartender
Gasworks Miramar
06.2015 - 06.2016
Waitress
Cafe Polo
06.2015 - 12.2015
Certificate of Proficiency - Biology And Psychology
Massey University
02.2015 - 12.2015
Waitress
D4 Bar and Restaurant
01.2014 - 03.2015
Tutor
Kent College Canterbury
01.2013 - 12.2013
Queen Margaret College