Katherine Lewis
Wanaka,OTA
Summary
Accomplished in enhancing customer experiences and sales outcomes at Stirling Sports Wanaka, I excel in POS system operation and customer service. Demonstrated ability to increase customer satisfaction through empathy and effective complaint handling, contributing significantly to team goals and store performance. Professional retail worker prepared to excel in fast-paced environments. Known for maintaining high standards in store presentation and customer interaction. Dependable team player with focus on achieving positive results and adapting to changing store needs. Proficient in point-of-sale systems and inventory control.
Overview
6
6
years of professional experience
Work History
Retail Assistant
Stirling Sports Wanaka
11.2022 - 02.2025
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Senior Retail Assistant
Cotton On Body
10.2021 - 10.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Retail Assistant
Briscoes Group
10.2019 - 09.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Maintained cleanliness and organization of store, creating welcoming environment for customers.
Volunteer
SPCA
02.2019 - 10.2019
- Enhanced animal well-being by providing daily care, including feeding, grooming, and exercise.
- Kept animals clean and free of contaminants to promote optimal health.
- Developed strong relationships with fellow volunteers, working together as a team to ensure optimal animal care standards were met consistently.
- Ensured a safe environment for both animals and visitors by adhering to strict safety protocols.
- Contributed to the successful adoption of shelter animals by maintaining clean and comfortable living spaces.
Education
Postgraduate Diploma - Psychology
Massey University
Wellington06-2026
Bachelor of Arts - Psychology
Massey University
Wellington06-2025
High School Diploma -
Columba College
Dunedin12-2020
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Cash register operation
- POS system operation
- Flexible schedule availability
- Cash handling accuracy
Timeline
Retail Assistant
Stirling Sports Wanaka
11.2022 - 02.2025
Senior Retail Assistant
Cotton On Body
10.2021 - 10.2022
Retail Assistant
Briscoes Group
10.2019 - 09.2021
Volunteer
SPCA
02.2019 - 10.2019
Postgraduate Diploma - Psychology
Massey University
Bachelor of Arts - Psychology
Massey University
High School Diploma -
Columba College
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