Katie Knighton
Christchurch,CAN
Summary
Experienced assistant manager in the hospitality industry, wanting to transition into a new and dynamic environment.
Based in Christchurch, looking to relocate to Queenstown around May/June long-term.
Seeking full-time employment, motivated to bring enthusiasm and dedication to a new team that fosters growth and encourages professional development.
Overview
7
7
years of professional experience
Work History
Cafe supervisor
Lux espresso
10.2023 - Current
- Built strong relationships with regular customers, recalling names and orders to maintain rapport and loyalty
- Trained staff on best practices and day to day functions to achieve optimal productivity.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
FOH Barista
Robert Harris
03.2021 - 11.2023
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Monitored stock levels to reorder replenishments in good time.
Store helper
Unichem pharmacy
02.2018 - 05.2018
- Prepared prescriptions for customers with wrapped, bagged and boxed items.
- Maintained neat and clean store areas in line with health and safety policies.
- Organised and maintained filing system for easy staff access.
Education
NCEA Level 3 -
Lincoln high school
NVQ Level 4 - Personal Training
New Zealand Institute of Health And Fitness
Christchurch10-2024
Skills
- Group and individual management/instruction
- Hazard management
- H&S policy implementation
- Facility management
- Customer relationship building
Name & Contact
Katie Knighton
0211352435
Katieknighton123@icloud.com
Timeline
Cafe supervisor
Lux espresso
10.2023 - Current
FOH Barista
Robert Harris
03.2021 - 11.2023
Store helper
Unichem pharmacy
02.2018 - 05.2018
NCEA Level 3 -
Lincoln high school
NVQ Level 4 - Personal Training
New Zealand Institute of Health And Fitness