Katie McAlister
Christchurch
Summary
Hardworking Cafe Assistant experienced with customer service, order management and maintaining efficient and friendly service within the cafe.
Strong focus on team collaboration, adapting to changing needs achieve consistent results.
Overview
1
1
year of professional experience
Work History
Cafe Assistant
Te Whatu Ora
11.2023 - 05.2024
- Employment Type: Part-Time
- Supported daily operations by performing eftpos only transactions accurately and efficiently
- Displayed calm and friendly manner when addressing and resolving customer issues and complaints
- Maintained clean and attractive product displays to encourage customer purchases
- Maximized sales opportunities by offering personalized product recommendations based on customer needs
Cafe All-Rounder
NZMA Ako Cafe
07.2023 - 12.2023
- Accurate handling of cash and card payments
- Cafe Counter and Table Service
- Maintain cafe cleanliness and organisation by following FCP
- Assisted in tracking stock levels and reporting low supplies to Tutor for timely reordering
- Demonstrated multitasking abilities by efficiently managing beverage preparation, order-taking, cabinet food and cash register duties
- Created a variety of hot and cold beverages with consistent positive customer satisfaction
Education
NZQA Level3 Certificate - Hospitality - Cafe and Function Services
NZMA
12.2023
NCEA Level1 &2 - Employment Skills, Tourism, Health, Psychology, Social Studies and Mathematics
Lincoln High school
07.2022
Skills
- Multi-tasking
- Cafe counter & table service
- Espresso machine operation
- Customer Service
- Cleanliness maintenance and Food safety compliance
- Willingness to learn
- Team player
Timeline
Cafe Assistant
Te Whatu Ora
11.2023 - 05.2024
Cafe All-Rounder
NZMA Ako Cafe
07.2023 - 12.2023
NCEA Level1 &2 - Employment Skills, Tourism, Health, Psychology, Social Studies and Mathematics
Lincoln High school
NZQA Level3 Certificate - Hospitality - Cafe and Function Services
NZMA
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