Kayla Craddock
Upper Riccarton,CAN
Summary
Dynamic third-year Communications student at the University of Canterbury with practical experience and a strong foundation in content creation. Successfully collaborated with diverse organizations, including Mainland Furniture and the German Embassy in New Zealand, to produce engaging and impactful content. Eager to leverage academic knowledge and hands-on experience in a challenging role that fosters professional growth and offers opportunities for increased responsibility within the communications field. Committed to contributing innovative ideas and a fresh perspective to drive success in future endeavors.
Overview
8
8
years of professional experience
Work History
Kaitaki Ākonga
University of Canterbury
01.2025 - Current
- Kaitaki Ākonga at UniLife, a programme run by the enrichment team at UC that aims to help first year undergraduate students living outside of halls have a successful first year at university.
- Event Planning: Organised two events that attracted over a hundred students. This included creating posters and advertising these events on social media, arranging catering and organising venues.
- Team Management & Building: Delegated tasks during events and conveyed ideas whilst creating a supportive environment for shared goals.
- Communication: Able to convey information clearly and accurately as well as listen attentively to understand individuals needs and respond in a supportive and respectful manner, ensuring students feel heard and valued.
Communication & Strategy Practice Representative
UC Media & Communications Society
01.2025 - Current
- This role involves representing Strategic Communication students to ensure their voices are heard and their interests are reflected within MCSOC.
- Planning & assisting with initiatives tailored to Strategic Communication (e.g. industry speakers, career panels, and skills workshops).
- Being a key point of contact for Strategic Communication students with questions or suggestions and helping connect MCSOC with relevant alumni and industry professionals.
Barista
Whanake Gallery & Espresso Bar
01.2021 - Current
- Completed Barista training with Underground Coffee Roasters. Prepared and served beverages with speed, efficiency & excellent attention to detail.
- Customer Service & Satisfaction: Provided friendly, professional, and attentive service to ensure every customer feels welcome and valued even during peak periods.
- Memorization & Attention to Detail: Skilled at quickly learning and retaining complex information such as detailed drink recipes, menu changes, and regular customers’ preferences while maintaining high standards of accuracy and presentation in all tasks.
- Problem Solving: Ability to stay calm and resourceful when unexpected challenges arise, such as handling incorrect orders, machine malfunctions, or customer concerns.
- Working in a Fast-Paced Environment: Able to remain calm, focused, and efficient while working under pressure in a busy retail setting.
Checkout & Lotto Operator
New World Westport
01.2018 - 01.2021
- Undertook training & received a Lotto NZ certification. Strong customer service & conflict resolution skills. Experience in efficiently processing transactions and working well in a team.
- Time Management & Efficiency: Serving customers quickly and accurately, especially during busy periods, while maintaining quality service.
- Cash Handling & POS Operation: Experienced in accurately processing a wide range of transactions, including cash, EFTPOS, and credit card payments, as well as handling refunds, exchanges, and gift cards.
Education
Bachelor of Communications - Communication and Strategy
University of Canterbury
11-2025
Graduate Certificate -
Buller High School
11-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Organization and time management
Languages
English
Native or Bilingual
Indonesian
Limited Working
Hobbies and Interests
Travelling (international specifically)- I did a two-week trip around Japan earlier this year and like to visit my family and friends in Indonesia., Reading, I’m currently working my way through the classics!, Creating different types of print media such as posters and brochures.
Timeline
Kaitaki Ākonga
University of Canterbury
01.2025 - Current
Communication & Strategy Practice Representative
UC Media & Communications Society
01.2025 - Current
Barista
Whanake Gallery & Espresso Bar
01.2021 - Current
Checkout & Lotto Operator
New World Westport
01.2018 - 01.2021
Bachelor of Communications - Communication and Strategy
University of Canterbury
Graduate Certificate -
Buller High School