Keegan James Millington
Papamoa,Tauranga
Summary
Dedicated Claims Technician with strong skills in customer service and collaboration. Experienced in managing claims from initiation to resolution, fostering relationships with clients, insurers, and suppliers to ensure optimal outcomes.
Efficient professional in insurance claims and policy processing, known for high productivity and the ability to complete tasks with precision. Specialized in analyzing claim details, navigating policy databases, and managing customer communications. Excel in problem-solving, adaptability, and teamwork, leveraging these soft skills to navigate complex situations and achieve positive outcomes.
Overview
8
8
years of professional experience
Work History
Claims Technician/Junior Loss Adjuster
McLarens Loss Adjusters
01.2023 - Current
- Built a solid foundation in the insurance and loss adjusting industry.
- Developed strong professional and interpersonal skills by managing a wide range of claims and collaborating closely with clients, insurers, builders, and suppliers.
- Managed claims from initiation to resolution with efficiency and professionalism.
Standing precast concrete
Tilt-Up Solution’s Ltd
01.2021 - 01.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
Contracting
EHC Orchard Contractors
01.2021 - 12.2021
- Harvested kiwifruit / orchard maintenance using proper picking techniques and equipment.
- Learned about kiwifruit varieties and optimal harvesting conditions quickly.
- Completed day-to-day duties accurately and
- Maintained positive working relationship with fellow staff and management.
- Supported team members with daily tasks to ensure workflow efficiency.
Laying Concrete (Commercial & Residential)
Base-Up
01.2018 - 12.2018
- Assisted in mixing and pouring concrete for various construction projects.
- Followed safety protocols to maintain a safe work environment on-site.
- Cleaned work areas and maintained tools to ensure proper functionality.
- Loaded and unloaded materials required for concrete jobs at job sites.
- Prepared surfaces by leveling ground before concrete application commenced.
- Learned about different types of concrete finishes and application techniques.
- Prepare and pour foundations for structures.
- Shaped rounded edges on corners with edger tool and created grooves to control cracking.
- Used tools like trowels and floats to smooth concrete surfaces effectively.
- Complete aggregate, concrete aggregate wash-offs.
Crew Member
McDonalds
- Provided excellent customer service in a fast-paced restaurant environment.
- Prepared food items following strict safety and hygiene standards.
- Operated kitchen equipment efficiently during busy meal periods.
- Maintained clean work areas, ensuring a sanitary dining experience.
- Assisted team members with order assembly and delivery to customers.
- Processed customer transactions accurately at the cash register.
- Handled customer inquiries and resolved issues promptly and courteously.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
ANZIIF Professional Certificate in Insurance -
ANZIIF
09.2025
New Zealand Diploma in Web Development and Design - Level 6
Toi-Ohomai
01.2021
New Zealand Diploma in Web Development and Design - Level 5
Toi-Ohomai
01.2020
Web Development and Design - Level 4
Toi-Ohomai
01.2018
NCEA Level 3 -
Papamoa College
01.2017
NCEA Level 2 -
Papamoa College
01.2016
NCEA Level 1 - Merit Endorsed
Papamoa College
01.2015
Skills
- Technical troubleshooting
- Claims management
- Web development
- Customer service
- Effective communication
- Property damage assessment
- Investigation techniques
- Policy interpretation
- Microsoft office
- Account management software
- Team building
- Professionalism
- Adaptability
- Time management
- Reliability
- Active listening
- Multitasking Abilities
- Skilled in Software
- Problem-solving
- Team collaboration
References
McLarens Insurance Senior Chartered Loss Adjuster: Maddie Stubbins, (022) 377 9362
Sports And Activities
Papamoa Surf Life Saving Club, Qualified Lifeguard, 2016-2018,
Tauranga Waterpolo rep, 2012,
Member of the Pan Pacific winning A team 2014, Senior member of Papamoa College A team 2012-2017, Papamoa Rugby Club, Throughout age groups, Papamoa College under 15 2015, Papamoa College First Fifteen 2016/2017, Western Bay rep 2011, Rangiuru Development 2019, College Basketball, Social grade Basketball 2018-2021, Te Puke Squash club, 2007-2010, Ranked 1 in NZ for age, Mount Maunganui, 2023 - current, BOP most improved POY 2024
Personal Information
Age: 25
References
References available upon request.
Timeline
Claims Technician/Junior Loss Adjuster
McLarens Loss Adjusters
01.2023 - Current
Standing precast concrete
Tilt-Up Solution’s Ltd
01.2021 - 01.2023
Contracting
EHC Orchard Contractors
01.2021 - 12.2021
Laying Concrete (Commercial & Residential)
Base-Up
01.2018 - 12.2018
Crew Member
McDonalds
ANZIIF Professional Certificate in Insurance -
ANZIIF
New Zealand Diploma in Web Development and Design - Level 6
Toi-Ohomai
New Zealand Diploma in Web Development and Design - Level 5
Toi-Ohomai
Web Development and Design - Level 4
Toi-Ohomai
NCEA Level 3 -
Papamoa College
NCEA Level 2 -
Papamoa College
NCEA Level 1 - Merit Endorsed
Papamoa College
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