Kelly Au
Palmerston North,MWT
Summary
Highly organized and reliable, a Personal Assistant with four years of experience providing efficient administrative support. Demonstrated ability to manage multiple tasks, including maintaining appropriate filing of personal and professional documentation, calendar management, scheduling, data entry, and promptly responding to high volumes of phone calls and email inquiries. Committed to delivering excellent customer service and achieving exceptional results, excels in prioritizing tasks effectively. Additionally, trilingual, proficient in speaking and reading English, Cantonese, and Mandarin.
Overview
6
6
years of professional experience
Work History
Personal Assistant to Salesperson
Property Brokers
02.2021 - Current
- Manage and oversee administrative tasks in the absence of the salesperson
- Type contracts and maintain databases
- Prepare marketing proposals and proof advertisements for accuracy
- Assist with newsletters and maintain prospecting systems
- Proficient in software programs and PropertySuite
- Manage Facebook business page and obtain testimonials
- Arrange client gifts
- Facilitate open home events
Personal Assistant/Administrative Assistant
Property Brokers
09.2022 - 04.2024
- Provide comprehensive administrative support to the Business Development Manager
- Coordinate and schedule meetings, appointments
- Prepare and distribute documents, reports, and presentations
- Interacted with customers by phone, email, or in-person to provide information.
- Organized and updated databases, records and other information resources.
- Manage communication channels, including emails, phone calls, and correspondence
- Handle confidential information with discretion and professionalism
- Conduct research on potential clients, competitors, and market trends
- Organized regular staff meetings to ensure clear communication among team members regarding property management tasks and goals.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Retail Worker
Joy Card Limited
12.2018 - 12.2020
- work between school holiday (Dec-Feb each year)
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Boosted daily sales performance by engaging customers on the shop floor and offering tailored solutions based on their needs.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Kitchen Hand/Cook's Assistant
Hanamizuki
04.2019 - 12.2019
Picker Packer
The Warehouse
10.2018 - 01.2019
Education
National Certificate in Real Estate (Level 4)
Diploma (Level 5 & 6) - Applied Science
Universal College of Learning
Palmerston North, NZ11.2019
Certificate - Health And Science
Universal College of Learning
Palmerston North, NZ12.2017
New Zealand Class 1 Full Driver’s License
NZTA
Skills
- Organizational Skills
- Communication Skills
- Time Management
- Customer Service
- Technical Proficiency
- Confidentiality
- Problem-Solving Skills
- Adaptability
- Attention to Detail
- Knowledge of Real Estate Practices
- Marketing Support
- Research Skills
- Negotiation Skills
- Project Management
Interest
- Walking with my dog
- Cooking
- Baking
- Cleaning
- Socializing
- Sudoku
- Film and Cinema
Timeline
Personal Assistant/Administrative Assistant
Property Brokers
09.2022 - 04.2024
Personal Assistant to Salesperson
Property Brokers
02.2021 - Current
Kitchen Hand/Cook's Assistant
Hanamizuki
04.2019 - 12.2019
Retail Worker
Joy Card Limited
12.2018 - 12.2020
Picker Packer
The Warehouse
10.2018 - 01.2019
National Certificate in Real Estate (Level 4)
Diploma (Level 5 & 6) - Applied Science
Universal College of Learning
Certificate - Health And Science
Universal College of Learning
New Zealand Class 1 Full Driver’s License
NZTA
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