KEN MICHAEL AMANTILLO
291 Ellerslie Panmure Highway, Mount Wellington,Auckland
Summary
With a proven track record at Chemist Warehouse, I excel in leading teams to enhance operational efficiency and customer satisfaction. Expert in quality control and customer support, I've significantly reduced defects by implementing robust measures. My leadership in project supervision and technical engineering has streamlined processes, ensuring project success and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Coordinator (2IC)
CHEMIST WAREHOUSE
07.2024 - Current
- Used Point of Sale register system to complete transactions.
- Recruited, interviewed, hired, trained, scheduled, evaluated, coached and disciplined retail personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Implemented loss prevention measures such as security cameras and employee monitoring systems.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored stock levels and identified potential shortages or overstock situations.
- Trained new staff on customer service, cash handling, and product knowledge.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
RETAIL SUPERVISOR
CHEMIST WAREHOUSE
07.2023 - Current
- Responsible for managing the workflow and training new hires on how they can best serve customers and teams of employees
- Pass on information from upper management to employees and vice versa
- Receive complaints and resolve problems
- Ensures that the store complies with all regulatory requirements
- Enhance the visual appeal of the store through effective merchandising and ensuring that products presented in an organized and visual appealing manner
PHARMACIST ASSISTANT
CHEMIST WAREHOUSE
07.2022 - 07.2023
- Process customer purchases
- Replenish and rotate stock, face up displays as well as check product expiry dates
- Set up displays for catalogue promotions
- Complete planograms and ensuring all price tickets are displayed correctly
PROJECT SUPERVISOR
FIBERHOME INTERNATIONAL TECHNOLOGIES PHILS. INC.
02.2022 - 05.2022
- Successfully planning and executing ONT-related projects, ensuring that they are completed on time, within budget, and meeting all specified objectives
- Demonstrating effective leadership by coordinating and motivating project teams, fostering a collaborative work environment, and achieving high levels of team performance
- Ensuring that project timelines are strictly adhered to, addressing any delays promptly, any implementing strategies to recover lost time if necessary
- Maintaining accurate project documentation and providing regular reports to management, highlighting key milestones, challenges, and solutions related to ONT projects
TECHNICAL ENGINEER
FIBERHOME INTERNATIONAL TECHNOLOGIES PHILS. INC.
10.2020 - 02.2022
- Streamlined the ONT installations process, leading to reduced installation times and increased operational efficiency
- Enhancing the performance of ONTs by optimizing configurations and ensuring they operate at peak efficiency, resulting in improved network throughput
- Implemented remote monitoring tools and management systems for ONTs, allowing proactive identification and resolution of issues without onsite visits
- Developing and executing comprehensive quality assurance tests for ONTs to ensure they meet or exceed specified performance standards
QUALITY CONTROL ENGINEER
TSUKIDEN ELECTRONICS PHILIPPINES INC.
07.2024 - Current
- Implemented effective quality control measures leading to significant reduction of defects of the SMT process
- Streamlined manufacturing processes to enhance efficiency while maintaining high product quality standards
- Successfully identifying and addressing root causes of defects and applying corrective and preventive actions
- Ensure that the manufacturing processes align with company and customer standards and regulatory requirements
Education
Diploma in Electrical Engineering -
International College of Auckland
04.2023
Bachelor’s Degree - Electronics Engineering
Technological University of the Philippines
Skills
- Customer support
- Machine operation
- Software programming
- Engineering standards expert
- AutoCAD expert
- Troubleshooting
- Electrical safety
- Wireless communication
Certification
Licensed Electronics Engineer, Professional Regulation Council – Philippines
Timeline
Retail Coordinator (2IC)
CHEMIST WAREHOUSE
07.2024 - Current
QUALITY CONTROL ENGINEER
TSUKIDEN ELECTRONICS PHILIPPINES INC.
07.2024 - Current
RETAIL SUPERVISOR
CHEMIST WAREHOUSE
07.2023 - Current
PHARMACIST ASSISTANT
CHEMIST WAREHOUSE
07.2022 - 07.2023
PROJECT SUPERVISOR
FIBERHOME INTERNATIONAL TECHNOLOGIES PHILS. INC.
02.2022 - 05.2022
TECHNICAL ENGINEER
FIBERHOME INTERNATIONAL TECHNOLOGIES PHILS. INC.
10.2020 - 02.2022
Diploma in Electrical Engineering -
International College of Auckland
Bachelor’s Degree - Electronics Engineering
Technological University of the Philippines
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