Kerri Harper

• Developed strong relationships with regular patrons, enhancing customer loyalty and club reputation.
• Adapted to high-pressure situations, maintaining composure during busy shifts to ensure quality service.
• Organized and restocked the bar area.
• Maintained a clean, organized work area at all times.
• Ensured that all patrons were served responsibly.
• Prepared and served alcoholic and non-alcoholic beverages according to standard recipes.
• Greeted customers and provided excellent customer service.
• Checked identification of customers to ensure they met the legal drinking age requirement.
• Performed opening and closing duties as required such as counting money in cash drawers, setting up registers, stocking shelves.
• Monitored guests' behavior for signs of intoxication or disruptive behavior in order to maintain a safe environment.
• Educated customers on various types of wines, beers and spirits available at the bar.
• Effectively multitasked within fast-paced environment.

Provided and implemented support strategies for adults with complex needs in the centre and community.

• Assessed client care plans regularly to ensure alignment with changing needs and preferences.
• Facilitated speech groups to allow clients the opportunity to communicate with peers, family and the wider community using visuals, devices and facial prompts.
• Supported individuals in their work placement volunteer positions on a regular weekly basis providing them with opportunities to experience the enabling good lives model.
• Liasing with family and caregivers to provide the best outcome for both parties.

• Assisted clients with daily living activities to promote independence and comfort.
• Monitored client health status, documenting changes and reporting concerns to healthcare professionals.
• Provided personal care assistance, including bathing, grooming, and dressing, to enhance client dignity.
• Developed strong relationships with clients through active listening and compassion.
• Coordinated transportation and appointments for clients, ensuring access to necessary services.
• Advocated for client needs and preferences in care planning and service delivery.

• Greeted and welcomed guests to the restaurant, providing excellent customer service.
• Checked in and greeted guests warmly and respectfully, cited accurate wait times, escorted customers to seats and catered cheerfully to guests requiring extra attention.
• Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
• Answered telephone to provide dining information and take reservations.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Addressed and resolved customer concerns attentively and acted tactfully and with goodwill to transform potentially negative situations into demonstrations of exceptional customer service.
• Organized special events such as birthdays, weddings or holiday themed dinners.