Versatile ICT professional with a 8+ years experience at New Zealand Police, enhancing team capabilities and reducing ticket resolution times through effective problem-solving and computer knowledge. Excelled in customer service, demonstrating friendly and patient interactions. Skilled in Microsoft Windows and Office, with a focus on achieving significant improvements in support efficiency. I possess strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
I enjoy putting together desktop PCs and optimising their performance with driver updates and regulating temperature.