Results-oriented Operations Coordinator with a successful track record of supervising and directing project teams, developing effective work procedures, and processes. Extensive experience in fast-paced environments to consistently meet operational targets. Knowledgeable professional with planning and problem-solving abilities, focused on maximizing resource utilization to support scalable operations and increase profitability. Diligent Team Leader - Service Delivery with a robust background in team leadership and service delivery, managing cross-functional teams to ensure seamless service operations and client satisfaction. Demonstrated ability to streamline processes and enhance team performance through effective communication and problem-solving.
Hi, I’m
KHUSHBOO PATEL
Henderson
Summary
Overview
9
years of professional experience
Work History
Kmart | St Lukes, Auckland
Operations Coordinator
03.2021 - Current
Job overview
- Delivered all professional services in alignment with operational initiatives.
- Allocated resources and materials to respective departments to accommodate needs.
- Managed administrative staff and trained new hires on office procedures and policies.
- Negotiated contracts with outside providers to optimize customer service and minimize costs.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
- Implemented security policies and procedures to protect company assets from theft, loss, or damage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed contracts with company's legal counsel, making revisions in effort to avoid future litigation.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Kmart | St Lukes, Auckland
Checkout Assistant
04.2016 - 03.2021
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Processed refunds for worn, damaged and broken merchandise.
- Greeted customers and provided outstanding customer service.
- Achieved high accuracy rates with meticulous cash handling and payment processing tasks.
- Ensured compliance with local regulations by diligently verifying age requirements for restricted products during sale transactions.
Education
University of MumbaiMumbai
Bachelor of Commerce from Finance
05.2013
University Overview
Skills
- Administrative management abilities
- HR Knowledge
- Customer relationship management
- MRP and ERP systems
- Staff supervision
- Management
- Coaching and mentoring
- Compliance
Languages
English: Full Professional
Timeline
Operations Coordinator
Kmart | St Lukes, Auckland
03.2021 - Current
Checkout Assistant
Kmart | St Lukes, Auckland
04.2016 - 03.2021
University of Mumbai
Bachelor of Commerce from Finance
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