KHUSHI SHARMA
Auckland,Auckland CBD
Overview
6
6
years of professional experience
Work History
Immigration Officer
Ministry of Business, Innovation, and Employment
06.2023 - Current
- Consistently met monthly processing targets while maintaining a high standard of work quality and compliance with immigration regulations.
- Maintained up-to-date knowledge of immigration policies and procedures to advise applicants accurately on eligibility requirements.
- Managed high volumes of visa applications, consistently meeting tight deadlines without compromising accuracy or attention to detail.
- Liaised with law enforcement agencies when necessary, supporting criminal investigations related to visa fraud or misuse cases.
- Identified fraudulent applications through careful analysis of submitted documents, safeguarding national security interests.
- Supported policy changes by adapting quickly to new rules and regulations, minimizing disruption within the office environment during transitional periods.
Customer Service Agent
Co-Operative Bank
11.2020 - 02.2023
- Managed high-volume of inbound customer calls
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Documented customer inquiries and feedback in company database
- Documented conversations with customers to track requests, problems and solutions.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Team Member
SUBWAY®Restaurants
10.2018 - 11.2020
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Monitored and counted food stock and supplies to reorder on time
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Education
Bachelor of Arts - Criminology Candidate
Victoria University
High School Diploma - undefined
Newlands College
Skills
- Conflict Resolution Techniques
- Critical Thinking
- Interpersonal Skills
- Bilingual
- Teamwork and Collaboration
- Legal knowledge
- Interview techniques
- Government policy regulations
- Cultural Awareness
- Ability to work under pressure
- Stress Tolerance
Timeline
Immigration Officer
Ministry of Business, Innovation, and Employment
06.2023 - Current
Customer Service Agent
Co-Operative Bank
11.2020 - 02.2023
Team Member
SUBWAY®Restaurants
10.2018 - 11.2020
Bachelor of Arts - Criminology Candidate
Victoria University
High School Diploma - undefined
Newlands College
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