Melanie Kilkelly
Addington,Christchurch
Summary
- Immigration officer with a strong commitment to ethical practices and organizational improvement. Demonstrated expertise in ensuring regulatory compliance and verifying essential documents. Proven problem-solving and decision-making abilities support diverse populations in complex immigration situations. Focus on health and productivity drives high performance in professional responsibilities.
Overview
17
17
years of professional experience
Work History
Immigration Officer
MBIE
01.2024 - 01.2025
- Processed visa applications to determine eligibility and ensure compliance with immigration regulations.
- Reviewed documentation to ensure accuracy and regulatory compliance.
- Verified applicant documentation to confirm identity and accuracy of information.
- Guided applicants on immigration procedures and requirements.
- Monitored immigration case statuses to uphold regulatory compliance and timely resolution.
- Documented investigation data to maintain accurate records and support case assessments.
Property Manager
Harcourts Gold Property Management
01.2022 - 01.2024
- Cultivated tenant relationships and resolved inquiries to enhance satisfaction at Harcourts Gold Property Management.
- Coordinated lease agreements and ensured timely renewals for all properties managed.
- Coordinated maintenance requests and collaborated with vendors to ensure timely service delivery.
- Conducted property inspections to ensure compliance with safety and maintenance standards.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Mediated communication between landlords and tenants to effectively resolve disputes.
- Maintained accurate records of rental payments and lease documentation consistently.
- Implemented property marketing strategies to attract prospective tenants effectively.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
Property Manager
Quality Property Management
01.2021 - 01.2022
- Coordinated lease agreements and ensured timely renewals for all properties managed.
- Conducted property inspections to ensure compliance with safety and maintenance standards.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated maintenance requests and collaborated with vendors to ensure timely service delivery.
- Developed strong tenant relationships by addressing inquiries and fostering open communication for Harcourts Gold Property Management.
- Resolved tenant complaints efficiently, enhancing tenant satisfaction and retention.
- Implemented property marketing strategies to attract prospective tenants effectively.
Property Manager
The Good Girls Property Management Company
01.2019 - 01.2021
- Managed rent arrears by tracking overdue payments and coordinating follow-up actions
- Facilitated communication between tenants and landlords to address concerns and resolve issues
- Conducted routine maintenance inspections to ensure property standards and tenant satisfaction
- Prepared tenancy agreements for new rental contracts
- TPS Portal - processing tenancy applications
- Tenancy Tribunal - Mediations with tenants - Court
- Data Entry on REST
- Invoices - property information, landlord and tenant communication
Property Manager
Irelands Real Estate Limited
01.2017 - 01.2019
- Drafted tenancy agreements, ensuring compliance with legal standards and clear terms for all parties
- Coordinated communications between tenants and landlords to address inquiries and resolve issues.
- Managed accounts for rent arrears, facilitating timely payment resolutions and minimizing financial risk
- Tenancy Tribunal - Mediations with tenants - Court
- TPS Portal - processing tenancy applications
- Routine Maintenance Inspections - Inspection Manager
- Data Entry on REST
- Invoices - property information, landlord and tenant communication
Design and Sales Consultant
Nextdore - Doors for Floors
01.2015 - 01.2017
- Collaborated with residential and commercial clients on interior design projects, delivering tailored solutions with carpet, vinyl, porcelain tiles, wallpaper, drapes, and wooden flooring.
- Engaged residential and commercial clients to identify and articulate interior design needs, enhancing project alignment with client vision.
- Quoted projects for supply and installation of floor and wall coverings and window treatments, ensuring accurate pricing and project feasibility.
Commercial/Residential Sales Representative
Tile Concepts/Naturally Tiles
01.2013 - 01.2015
- Collaborated with commercial clients on project requirements and specifications
- Quoted projects for supply of porcelain tiles, ensuring accurate pricing for client proposals
- Designed sales strategies for client projects
- Quoting projects for the supply of porcelain tiles
- Quoting projects for the supply of porcelain tiles
- Conducted site visits to evaluate project needs and provide tailored solutions
Property Manager
L J Hooker Rotorua
01.2012 - 01.2013
Sales Consultant-Administration
Generation Homes Rotorua
06.2010 - 01.2011
Store Manager/Owner Operator
Cut'n Edge Flooring Ltd
10.2007 - 02.2010
- Optimized daily operations to enhance functionality.
Chef De Partie
Speights Ale House Greymouth
01.2008 - 01.2009
Education
Diploma - Interior Design
Open Polytechnic
01-2017
Professional Chef - Culinary Arts
Tai Poutini Polytechnic
Greymouth01-2006
National Diploma - Tourism
Nelson Marlborough Institute of Technology
01-2002
Hairdressing -
Bruno Hairdressing College
01-1989
Skills
- Visa Assessment
- Regulatory compliance
- Identity verification
- Documentation review
- Case monitoring
- Market Research
- Customer Relations
- CRM expertise
- Data management
- Financial Recordkeeping
- Management
- Coordinating people
- Problem solving
- Dispute Resolution
- Lease coordination
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Detail-oriented
- Time management
- Stress tolerance
- Resilience
- Team Player
- Advanced interpersonal skills
- Effective communication
- Document analysis
- Multilingual communication
- Positive workplace culture
- Conflict resolution
- Compliance
References
Available on request
Key Skills And Attributes
- Advanced interpersonal skills and the ability to communicate effectively with a wide group of people
- Management develop and coordinating people/maintaining a supportive working environment
- Generic Marketing-Market Research
- Visitor Services-Research
- Management-Owner Operator (Chopper Fish Café 'Bar)-(Ali Baba's Gourmet Café')
- Customer Relations (Contractor with suppliers) Internal & External
- Management - Flooring Business Cut'n Edge Flooring Ltd - Office Administration, Retail Management-MYOB Payroll, Microsoft, word, excel, and power-point
- Chef De Partite - Team Player
Timeline
Immigration Officer
MBIE
01.2024 - 01.2025
Property Manager
Harcourts Gold Property Management
01.2022 - 01.2024
Property Manager
Quality Property Management
01.2021 - 01.2022
Property Manager
The Good Girls Property Management Company
01.2019 - 01.2021
Property Manager
Irelands Real Estate Limited
01.2017 - 01.2019
Design and Sales Consultant
Nextdore - Doors for Floors
01.2015 - 01.2017
Commercial/Residential Sales Representative
Tile Concepts/Naturally Tiles
01.2013 - 01.2015
Property Manager
L J Hooker Rotorua
01.2012 - 01.2013
Sales Consultant-Administration
Generation Homes Rotorua
06.2010 - 01.2011
Chef De Partie
Speights Ale House Greymouth
01.2008 - 01.2009
Store Manager/Owner Operator
Cut'n Edge Flooring Ltd
10.2007 - 02.2010
Diploma - Interior Design
Open Polytechnic
Professional Chef - Culinary Arts
Tai Poutini Polytechnic
National Diploma - Tourism
Nelson Marlborough Institute of Technology
Hairdressing -
Bruno Hairdressing College