Kim Wilson
Nelson,NSN
Summary
Dynamic professional with extensive experience in customer service and operations management at Nelson City Club. Proven ability to enhance guest experiences through effective communication and attention to detail. Skilled in training new employees and optimizing inventory management, consistently achieving high service standards and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Duty Manager
Nelson City Club
10.2024 - Current
- Supported team by learning and applying safety protocols for guest interactions.
- Collaborated with staff to enhance customer experience through effective communication.
- Maintained cleanliness and organization of work areas to uphold company standards.
- Assisted in daily operations, ensuring smooth workflow and high service standards.
Owner/Operator
Sophisticutz
02.2020 - 07.2025
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Developed marketing strategies to enhance brand visibility and attract new clientele.
- Oversaw staff training programs, improving team performance and service quality.
Hairstylist
Sophisticutz
02.2015 - 07.2025
- Assessed client needs to provide tailored styling recommendations.
- Executed hair cutting and coloring techniques to enhance client satisfaction.
- Maintained cleanliness and organization of styling station for optimal workflow.
- Collaborated with team members to stay updated on industry trends and techniques.
Bar Manager
Stoke Rugby Club
06.2022 - 12.2024
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock control and reducing waste.
- Monitored financial transactions, ensuring accuracy in cash handling procedures.
- Closed out cash register and prepared cashier report at close of business.
Education
No Degree - Business Administration And Management
Open Polytechnic
New ZealandSkills
- Customer service
- Customer service focus
- Time management
- New employee training
- Attention to detail
Timeline
Duty Manager
Nelson City Club
10.2024 - Current
Bar Manager
Stoke Rugby Club
06.2022 - 12.2024
Owner/Operator
Sophisticutz
02.2020 - 07.2025
Hairstylist
Sophisticutz
02.2015 - 07.2025
No Degree - Business Administration And Management
Open Polytechnic