Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kimberley Stuart

Papakura,NZ

Summary

I am an experienced person In Administration and Customer Service, I am highly organised punctual and reliable. I take pride in my dedication to delivering results in timeframes and enjoy engaging with people at all levels, I relish learning new systems and embracing changing environments and about technology. I work well with or without supervision as well as part of a team, maintaining a positive outlook that enables me to succeed, whilst maintaining the highest level of integrity in all I do. Compassionate [Job Title] with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.

Overview

16
16
years of professional experience
1
1
Certification

Work History

SUPPORT WORKER

Salvation Army – Epsom Lodge
01.2023 - Current
  • Providing practical and emotional Support, Medication Management, Clinical team support, Delivering individual support plans, AOD recovery support
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Improved patient outcomes with accurate documentation of mental health symptoms and progress.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
  • Facilitated therapeutic group sessions for increased social interaction and skill development.
  • Increased patient engagement in treatment by establishing rapport and building trust with clients.

COURT MANAGER

Basketball NZ/Auckland Basketball
01.2020 - 01.2023
  • Event Management, Risk assessment/Health and Safety, Player Protection, First Aid, Player Liaison
  • Improved court efficiency by streamlining case management processes and implementing new scheduling systems.
  • Managed a team of court staff, providing training and guidance to ensure smooth daily operations.

SALON ASSISTANT/COLORIST

Caprice hairdressing
01.2014 - 01.2018
  • Customer service, Cash handling, Booking, Stock Control and Ordering, Color Services
  • Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
  • Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
  • Promoted salon services and products to boost sales revenue and enhance overall client experience.

ADMIN/ACCOUNTS

ZERO 2 FIVE HOMEBASED EDUCATION
01.2008 - 01.2012
  • Ministry of Education, Administration/Payroll, Accounts Payable and receivable, Specializeded ECE software, Customer service, Full day-to-day running
  • Enhanced customer satisfaction by addressing and resolving account issues promptly and professionally.
  • Developed strong client relationships, resulting in increased loyalty and retention rates.
  • Conducted regular account reviews to identify areas for improvement and opportunities for upselling or cross-selling services.

Education

NZ Certificate in Health & Wellbeing

FutureSkills
01.2023

Skills

  • Dedication to providing the highest standard of quality customer services
  • Outstanding interpersonal, Listening, Written and Verbal Communication
  • Great attention to details
  • High standard of reporting ability
  • Eagerness to work as a team to ensure we all succeed
  • The ability to work respectfully and creatively with a culturally and linguistically diverse client community
  • The ability to take initiative in the workplace, be flexible in my approach and be a self-directed learner
  • Effective time management and prioritization skills
  • Experience with information and communication technology, including desktop computers, word processing, spreadsheet, and database software packages
  • Ability to deliver practical and emotional support to suit individual needs

Certification

Keeping Kids Safe Training - 2023

Suicide and Risk Prevention Training 2023

Workplace First Aid Certificate - 2023

Timeline

SUPPORT WORKER

Salvation Army – Epsom Lodge
01.2023 - Current

COURT MANAGER

Basketball NZ/Auckland Basketball
01.2020 - 01.2023

SALON ASSISTANT/COLORIST

Caprice hairdressing
01.2014 - 01.2018

ADMIN/ACCOUNTS

ZERO 2 FIVE HOMEBASED EDUCATION
01.2008 - 01.2012

NZ Certificate in Health & Wellbeing

FutureSkills

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Kimberley Stuart