Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Kingston Harrop

Cambridge,Waipa

Summary

I am a tourism professional with background in providing enriching experiences to visitors. Learnt from the high level of training provided by Hobbiton Movie Set, with expertise in delivering insightful tours and fostering welcoming atmosphere. Strong focus on teamwork and achieving exceptional visitor satisfaction, adaptable to changing schedules and group dynamics. Skills include effective communication, in-depth historical knowledge, and customer engagement.


But also I'm a reliable hospitality worker with solid background in customer service and efficient operations within cinema environments. Successfully contributed to enhancing movie-going experience through excellent teamwork and proactive problem-solving. Demonstrated strong communication skills and adaptability in fast-paced settings.


And alongside this I'm experienced with maintaining clean and orderly spaces. Utilizes effective cleaning techniques and tools to ensure high sanitation standards. Knowledge of safety protocols and efficient cleaning methods to enhance overall environment quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Tour Guide

Hobbiton Movie Set
01.2024 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Boosted online reviews and ratings by consistently delivering exceptional tour experiences.
  • Led tours in multiple languages, broadening audience reach and inclusivity of tour offerings.
  • Guided groups of up to 48 people on scheduled tours.

Cinema Crew Member

Hoyts Ormiston
10.2022 - 01.2023


  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
  • Acted as a liaison between management and crew members, addressing concerns or issues that arose in the workplace and working towards resolution.
  • Customer services skills as to sell memberships and promote movies.
  • Kitchen skills for example: basic hygiene, cooking skills.
  • Cleaning skills and speed to clean cinemas in less than 5 minutes.
  • POS Training, I have been trained on how to use the POS and scanning system to a high standard.

Bin Cleaning Services

Local self start-up
05.2021 - 01.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Emptied trashcans and transported waste to collection areas.
  • Left customers with clean bins and set up monthly subscriptions to incourage repeat customers

ANZAC Poppy Fundraising

NZCF ATC (New Zealand Cadet Forces, Air Training Corps)
04.2021 - 01.2022
  • Promotion of ANZAC day advertisement material.
  • Sale of Poppies in advance of ANZAC day.
  • High level of self appearance and discipline

Education

High School Diploma -

Cambridge High School
Cambridge, WKO
10-2024

Skills

  • Engaging presentation skills
  • Strong public speaking abilities
  • Clear interpersonal communication
  • Proactive safety measures
  • Engaging storytelling with humor
  • Skilled in cross-linguistic communication

Accomplishments

  • Performed as a featured soloist on oboe and saxophone with the Aotea Youth Symphony Orchestra at the Sydney Opera House concert hall in 2024.
  • Collaborated with the best musicians in NZ on a performance project (Coca-Cola Christmas In the Park) playing arrangements of iconic christmas songs along side pop hits on the cello to approx, 65,000 people in December 2024.

Certification

  • First Aid Training - June 2023

Languages

English
Native or Bilingual
Chinese
Limited Working

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Participating in cultural exchange programs and homestays
  • I enjoy helping others and giving back to the community
  • I am in love with snowsports both skiing and boarding
  • I play saxophone and guitar for people at pubs and campfires but also for my own happiness

Timeline

Tour Guide

Hobbiton Movie Set
01.2024 - Current

Cinema Crew Member

Hoyts Ormiston
10.2022 - 01.2023

Bin Cleaning Services

Local self start-up
05.2021 - 01.2022

ANZAC Poppy Fundraising

NZCF ATC (New Zealand Cadet Forces, Air Training Corps)
04.2021 - 01.2022

High School Diploma -

Cambridge High School
Kingston Harrop