Kobe Johnson
Auckland,AUK
Summary
Highly-motivated employee with strong work ethic, exceptional interpersonal skills and the desire to take on new challenges.
Through my current role as a Team Leader for the Maori Wardens, I work closely alongside the Train Managers. I am devoted to supporting the Train Managers in giving every customer a positive and memorable experience whilst ensuring the highest level of health and safety practices are adhered to.
I am a committed professional, meeting all the company needs and requirements in a consistent and organized manner. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the Auckland One Rail brand and safest outcome for all commuters.
Overview
4
4
years of professional experience
Work History
Team Leader for Waitemata Maori Wardens
Waitemata Maori Wardens
Waitemata, Auckland
07.2022 - Current
- Advanced to Team Leader in my first 5 months of employment.
- Implementation of customer services and security on trains supporting a variety of Train Managers.
- Highly regarded by the Train Managers, my fellow wardens and the management of Waitemata Maori Wardens for my excellent work ethics.
- Model and promote the health and safety of all the Train Managers and commuters.
- Record and notify incidences to the Train Managers in a prompt and efficient manner.
- Promote high customer satisfaction by resolving problems in an effective and timely manner.
- Regularly in communications with Train Managers for up-to-date knowledge on changes in Timetables, Block of Lines and all procedures related to the efficient and smooth running of each service.
- Visually inspected track to detect hazards and obstructions and maintain safety and immediately notified Train Managers of any/all findings.
- Followed applicable safety procedures in responding to emergency practices, conditions and breakdowns.
- Executed all operations related to my role safely, following regulations, policies and procedures.
- Take care and pride in my appearance and role.
- Proud representative of my position and role in the local community.
NZQA Level 4 Certificate in Hospitality
NZMA
Otahuhu, Auckland
02.2020 - 08.2022
- Successfully completed levels 3 and 4 to gain the knowledge, guidance and provision of excellent customer service.
- Attention to detail and exceptional health and safety implementation.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish goals.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained schedule of class assignments to meet deadlines.
Education
Level 3 NCEA -
Takapuna Grammar
Takapuna12.2019
Skills
- Collaboration
- Customer Service
- Organizational Skills
- Active Listening
- Good Work Ethic
- Reliable & Trustworthy
- Leadership
- People Skills
- Analytical and Critical Thinking
- Decision-Making
- Computer Skills
- Friendly, Positive Attitude
Referees
- Mike Tauti - Train Manager, Auckland One Rail
- Nicola Pune - Train Manager, Auckland One Rail
- Metua Remuera - Train Manager, Auckland One Rail
- Cameron Lynch - Train Manager, Auckland One Rail
- Malaina Kelly - Locomotive Engineer, Auckland One Rail
- David Payne - Locomotive Engineer, Auckland One Rail
Timeline
Team Leader for Waitemata Maori Wardens
Waitemata Maori Wardens
07.2022 - Current
NZQA Level 4 Certificate in Hospitality
NZMA
02.2020 - 08.2022
Level 3 NCEA -
Takapuna Grammar
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