Kolina Louise Unga
Auckland,AUK
Summary
Knowledgeable Banking Specialist brings strong banking background and expertise in customer service. Surpasses targets for sales and program applications by expertly steering conversations. Manages time well and multitasks calmly in fast-paced situations.
Hands-on, client-oriented banking professional implements creative investment strategies. Dedicated to continuous improvement of modeling and statistical analysis.
Flexible hard worker ready to learn and contribute to team success.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
Banking Specialist
Westpac New Zealand Limited
Auckland CBD, Auckland
04.2017 - Current
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Mitigated risk and exposure of security breaches through development of robust contingency plans exceeding federal mandates.
- Recommended key updates to system software based on performance data, user feedback and integrated software enhancements.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Examined checks for identification and endorsement.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Prepared official checks for customer and internal bank needs.
- Verified amounts and integrity of every check or funds transfer.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Sales Representative
Telnet New Zealand Limited
Auckland CBD, Auckland
09.2013 - 04.2017
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
Royal New Zealand Navy
New Zealand Defence Force
Devonport, Auckland
07.2009 - 03.2013
- Mentored and trained staff to define and exceed field sales objectives.
- Performed classified data and communications management and routing.
- Verified proper handling and routing of communications and classified data.
- Verified personnel credentials and monitored training for regulatory compliance.
- Contributed to data safety management, including implementation of new protocols.
- Safeguarded equipment and material, including configuration, custody, safekeeping and destruction of material.
- Coordinated delivery of encryption devices and keying materials to customers, bolstering security of classified networks.
- Tracked and monitored cryptographic product shipments.
Education
High School Diploma -
Glenfield College
North Shore City, Auckland07.2009
Skills
- Excellent communication skills
- Exceptional customer service
- Strong sense of banking ethics
- Account coding specialist
- People skills
- Reliable and trustworthy
- Time management
- Multitasking
Timeline
Banking Specialist
Westpac New Zealand Limited
04.2017 - Current
Sales Representative
Telnet New Zealand Limited
09.2013 - 04.2017
Royal New Zealand Navy
New Zealand Defence Force
07.2009 - 03.2013
High School Diploma -
Glenfield College