Krystal Savage

• Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
• Streamlined event preparation process for increased efficiency, ensuring timely delivery of high-quality catering services.
• Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
• Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
• Developed innovative menu offerings that consistently received positive feedback from clients and guests.
• Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.

For the last 12 months I have been a CSR at the Waitakere Contact Centre. My daily Mahi consisted of;

• Maintaining client satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.
• Offering advice and assistance to clients, paying attention to special needs or wants.
• Answering constant flow of customer calls with minimal wait times.
• Ensuring all clients are receiving their full and correct entitlement
• Recommending products and service to clients, thoroughly explaining details and how it can assist them.
• Delivering exceptional service to our clients.

During my time within this position I have also performed many duties which include working with capability developers to support the training and development of new MSD Whanau.

I have also stepped in to facilitate team meetings in the absence of my manager.

• I was employed with Air New Zealand on a short term contract assisting with customer relations during Covid-19
• Day to day I manage large amounts of inbound and outbound calls in a timely and efficient manner.
• Identifying customer needs, clarifying information, researching every unique issues and providing suitable solutions.
• Working with multiple global distribution sale systems and back office systems to reissue Flights, hold flights in credit and advise on airline policies and procedures.

• During my time with Flight Centre my role consisted of creating and maintaining interpersonal connections with clients and suppliers
• Organized trips for individual, family and business travelers.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Providing advice about visas, passports and insurance policies.
  Exceeding clients expectations for customer service while securing their travel arrangements.
• Attaining certain sales targets while meeting the customers budgets and preferences
• Whilst working in this role i was the dedicated trainer for new staff, providing my knowledge on systems and procedures.
• Facilitating team meetings and target trainings for current staff.

• November 2017 I started with Ntense marketing as a door to doors sales agent.
• I continued in this roll for a few months before being fast tracked to management after showing my potential for leadership.
• The campaign i was assigned to was mainly focused on customer acquisition on a residential and commercial basis for a electricity and solar retailer.
• As a channel manager my role was mainly focused on training and developing novices whilst maintaining company targets, KPI tracking , Tailoring personal target/growth plans, recruitment, back entry software systems and ensuring my team had a safe, enjoyable and fun working environment