Kuini FAALOGO
Summary
With a robust work history in the customer service and insurance industry, I bring extensive experience to the table. My current objective is to further hone my skills and attributes in the service sector. I have a proven track record of dealing with clients of all ages, backgrounds, and diversities. My experience in client management has not only become my true calling but also a testament to my expertise and passion for what I do.
Overview
11
11
years of professional experience
Work History
CLAIMS TECHNICIAN
MCLARENS LOSS ADJUSTING FIRM
07.2023 - Current
- Manage Property and Motor Insurance Claims for leading insurance companies, overseeing the process from assessment to settlement
- My responsibilities include evaluating damage at the site, analyzing various insurance policies to determine coverage, and applying the relevant provisions to the incident affecting the building or motor vehicle
- I liaise with all parties involved, including the insurance company, policyholder, builder or panel beater, third parties, and relevant external authorities, to facilitate a fair and reasonable settlement based on the policyholder's claimable event
- Provide professional advice and prepare formal reports for all insurance companies detailing our findings regarding the affected structure. This includes justifications for the authorized developments, updates on the progression of the claims process, and recommendations for settlement
- Adhere to Health and Safety protocols to ensure that the office environment is free from hazardous risks. This involves reporting any incidents encountered and participating in quarterly meetings to discuss areas of concern, as well as providing advice to offices nationwide as part of preventive measures
CLAIMS CONSULTANT
AON INSURANCE BROKERS
11.2022 - 07.2023
- Responsible for managing insurance claims related to telecommunications mobile insurance
- Engaged in communications with in-store management and policyholders via telephone, assessing claims for approval or denial based on the stipulations outlined in the mobile insurance policy
- Received claim forms from clients, ensuring the acquisition of all necessary documentation to advance their claims, and processed these submissions to leading insurance companies for further action
CLAIMS CONSULTANT
CONNECT NZ TECHNOLOGY CENTRE
03.2022 - 10.2022
- Managed client inquiries pertaining to submitted claims for damaged technology devices through telephone communication, text messaging, and email correspondence
- Provided support to insurance companies in identifying alternative solutions for claim settlements, while upholding confidentiality and policies associated with lodged claims
- Ensured timely and efficient communication regarding the repairability of devices to both the insurance company and the Insured parties
TECHNICAL SUPPORT SPECIALIST
CONCENTRIX
10.2021 - 03.2022
- Delivered effective solutions to clients experiencing technical issues across various technological devices
- Ensured data and privacy efficiency in all processes
- Maintained and supported client's software systems across a diverse range of devices, including laptops, mobile phones, and tablets
FINANCIAL ADVISOR
AVANTI FINANCE
09.2019 - 10.2021
- Conducted market analysis and research to identify effective solutions that align with clients' financial requirements
- Provided efficient solutions while ensuring adequate resources for clients' projects
- Implemented strategies for various investment types while fostering strong client relationships
SENIOR TEAM MEMBER / CALL CENTRE ADVISOR
CASH CONVERTERS
12.2017 - 09.2019
- Demonstrated comprehensive knowledge of contact centre protocols
- Skilled in addressing conflict-related issues with professionalism and resilience
- Proficient in fast and accurate data entry
- Capable of managing multiple departments within a single store environment
CUSTOMER SERVICE REPRESENTATIVE AND BARISTA
BP SERVICE STATION
05.2017 - 11.2017
- Delivered exceptional customer service to a diverse clientele in a fast-paced environment
- Ensured accurate cash management and proficiency in Point-of-Sale transactions
- Complied with Health and Safety regulations to maintain a secure working environment
- Managed stock control and implemented effective merchandising strategies
CUSTOMER SERVICE REPRESENTATIVE
Z ENERGY
08.2016 - 05.2017
- Responsibilities as outlined above
CUSTOMER SERVICE REPRESENTATIVE
THE WAREHOUSE
03.2014 - 08.2016
- Responsibilities as listed above
Education
School Certificate - NCEA - Level 3
Kelston Girls
Bachelor of Science - Level 4 and 5
Auckland University
08.2016
Skills
- Excellent interpersonal skills
- Collaborating with a team
- Written communication skills and Attentive listening
- Documentation skills and Organizational abilities
- Building professional relationships and Mentoring
- Security and Privacy knowledge
- Health and safety knowledge
- Compliance knowledge
- Computer literacy, Microsoft Office Professional
Languages
Tagalog
Professional Working
English
Native or Bilingual
Samoan
Full Professional
Timeline
CLAIMS TECHNICIAN
MCLARENS LOSS ADJUSTING FIRM
07.2023 - Current
CLAIMS CONSULTANT
AON INSURANCE BROKERS
11.2022 - 07.2023
CLAIMS CONSULTANT
CONNECT NZ TECHNOLOGY CENTRE
03.2022 - 10.2022
TECHNICAL SUPPORT SPECIALIST
CONCENTRIX
10.2021 - 03.2022
FINANCIAL ADVISOR
AVANTI FINANCE
09.2019 - 10.2021
SENIOR TEAM MEMBER / CALL CENTRE ADVISOR
CASH CONVERTERS
12.2017 - 09.2019
CUSTOMER SERVICE REPRESENTATIVE AND BARISTA
BP SERVICE STATION
05.2017 - 11.2017
CUSTOMER SERVICE REPRESENTATIVE
Z ENERGY
08.2016 - 05.2017
CUSTOMER SERVICE REPRESENTATIVE
THE WAREHOUSE
03.2014 - 08.2016
Bachelor of Science - Level 4 and 5
Auckland University
School Certificate - NCEA - Level 3
Kelston Girls
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