Kuljit Kaur
Auckland
Summary
Dynamic professional with extensive experience at Greatway Education and Immigration Services, excelling in employee training and client . Adept at developing tailored educational programs, fostering a collaborative environment, and driving positive outcomes for diverse learners.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Manager
Greatway Education and Immigration Services, Jagraon
Jagraon
07.2022 - 10.2023
- Trained and mentored staff on best practices in client service and operations.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coordinated educational program development and implementation for diverse learners.
IELTS Trainer
Greatway Education and Immigration Services,Jagraon
Jagraon
06.2018 - 07.2022
- Designed tailored lesson plans for diverse student needs in IELTS preparation.
- Conducted engaging classroom sessions focusing on speaking and listening skills.
- Assessed student progress through regular mock exams and feedback sessions.
- Developed instructional materials aligning with IELTS test formats and standards.
- Provided one-on-one tutoring to support individual student learning goals.
- Collaborated with colleagues to enhance curriculum effectiveness and teaching strategies.
- Facilitated workshops on test-taking strategies for students and parents.
- Maintained up-to-date knowledge of IELTS testing changes and educational best practices.
Receptionist
Greatway Education and Immigration Services,Jagraon
Jagraon
06.2017 - 06.2018
- Greeted clients and visitors with professionalism and warmth.
- Managed incoming calls and directed inquiries to appropriate staff.
- Scheduled appointments and coordinated meetings for staff members.
- Maintained organized filing systems for client records and documents.
- Assisted clients with completing forms and provided information about services.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Master of Arts - English Literature
Khalsa College For Women, Sidhwan Khurd
Jagraon , Ludhiana 05.2011 - 05.2013
Skills
- Employee training
- Customer satisfaction
- Client relationship management
- Performance monitoring
Languages
English
Advanced (C1)
C1
Timeline
Manager
Greatway Education and Immigration Services, Jagraon
07.2022 - 10.2023
IELTS Trainer
Greatway Education and Immigration Services,Jagraon
06.2018 - 07.2022
Receptionist
Greatway Education and Immigration Services,Jagraon
06.2017 - 06.2018
Master of Arts - English Literature
Khalsa College For Women, Sidhwan Khurd
05.2011 - 05.2013