Kura Takimoana

• Coordinated staff schedules for maximum coverage during peak operational times.
• Provided instruction to enhance understanding of core responsibilities.
• Enhanced team compliance by mentoring junior members.
• Supervised team to maintain excellent customer satisfaction.
• Streamlined inventory processes to maintain fully stocked fridges.
• Maintained a high standard of tidiness throughout.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Configured machines effectively for daily operations.
• Ensured adherence to safety protocols as per OSHA and company policies.
• Conducted training sessions for new staff on correct machine usage.

Serving

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.