Kushal Shrestha
Silverdale
Summary
Individual with proven track record in enhancing customer satisfaction and team efficiency, notably at Goodhub Eatery. Excelled in problem-solving and POS management, demonstrating a blend of exceptional customer service and teamwork skills. Achieved significant waste reduction, ensuring operational excellence and positive guest experiences.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Goodhub Eatery
Orewa
09.2019 - 05.2023
- Ensure consistent flavour and presentation of all beverages
- Provide genuine & friendly customer service
- Stock control and ordering
- Managing the floor and briefing the team for better service
- Contribute to rostering of the team
- Set up and pack down the coffee station
- Take customer orders off our POS
- Hiring and training staff as per cafe standard.
- Ensuring every customer is looked after and satisfied when leaving the venue
- Working with chefs for proper cost control and minimum wastage.
- Handling customer complains and comments
- Preparing cabinet food like salad/ wraps/ buns
Assistant Store Manager
Kofte Kofte
Orewa
07.2018 - 10.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Stock takes and rotating the stocks
- Preparing salad, wraps, buns.
- Preparing different types of sauce/ smoothies/ shakes.
Night Manager
Econo Lodge City Central
Auckland CBD
11.2016 - 06.2018
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Food and Beverage Attendant
Sofitel Luxury Hotels
Viaduct Harbour Ave, Auckland
10.2015 - 10.2016
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Education
Diploma in Applied Hospitality Management - Hospitality Management Level 5 And 6
New Zealand Management Academy
Mount Wellington, NZ07.2017
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Good with POS
- Flexible and Adaptable
Timeline
Restaurant Manager
Goodhub Eatery
09.2019 - 05.2023
Assistant Store Manager
Kofte Kofte
07.2018 - 10.2019
Night Manager
Econo Lodge City Central
11.2016 - 06.2018
Food and Beverage Attendant
Sofitel Luxury Hotels
10.2015 - 10.2016
Diploma in Applied Hospitality Management - Hospitality Management Level 5 And 6
New Zealand Management Academy